2nd Line Analyst – SCCM, Intune
Computacenter
full-time
Posted on:
Location Type: Office
Location: Nottingham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
ITSM
About the role
- Manage customer’s security patching and software deployment requirements according to the agreed contract and SLA
- 1st point of contact for escalation of Patch related incidents and problems
- Undertake root cause analysis with technical teams where required
- Facilitate meetings both internal and external
- Support other team members for cover and contingency
Requirements
- Proven experience and skills in ITIL Change Incident and Problem Management
- ITSM/Service Now tooling experience
- Flexible and proactive team member
- Technical expertise to deliver effective support
- Ability to collaborate with teams to ensure effective remediation
Benefits
- Required training and support
- Collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITILChange ManagementIncident ManagementProblem Managementroot cause analysis
Soft skills
flexibilityproactivitycollaborationteam supportcommunication