Computacenter

First Line Analyst, German Speaker

Computacenter

full-time

Posted on:

Origin:  • 🇪🇸 Spain

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Salary

💰 €20,536 per year

Job Level

Mid-LevelSenior

About the role

  • Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations. In Spain we are a Global Service Desk. The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems. Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe Resolving IT issues of our partners which can occur during office work Documentation and logging of calls on the ticketing tool Delegation of problems which cannot be resolved to the competent teams Maintaining and improving customer satisfaction level Communication with your direct team members and different departments

Requirements

  • You have an advanced level of German and English You are interested in learning about IT You have a positive, can-do attitude and you like problem-solving You have logical thinking and enjoy helping other people to solving issues You have outstanding communication skills and customer focused mind-set You enjoy working in a team You respect the time schedule and are punctual