Engineer
Computacenter
contract
Posted on:
Location Type: Office
Location: Nottingham • 🇬🇧 United Kingdom
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Identify and deliver automation and remote action opportunities
- Collaborate with our EUA Centre of Excellence to test and implement improvements
- Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
- Drive proactive investigations, self-healing, and self-help solutions
- Partner with teams to embed dashboards, insights, and data-driven decisions
- Support Root Cause Analysis and continuous improvement through EUA data
- Champion a “fix-forward” culture focused on user experience and productivity
- Identify innovation, cost-saving, and value-add opportunities across accounts
Requirements
- Strong analytical and data-driven mindset
- Proactive, inquisitive, and confident in challenging the status quo
- Self-motivated, disciplined, and results-focused
- A collaborative team player with a can-do attitude
- Hands on experience with DEX tools such as Nexthink, Systrack, Controlup, Dynatrace or Alternity
Benefits
- Cutting-edge analytics tools
- Supportive team
- Freedom to innovate
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
analyticsRoot Cause Analysisautomationdata-driven decision makingself-healing solutionsself-help solutions
Soft skills
analytical mindsetproactiveinquisitiveconfidentself-motivateddisciplinedresults-focusedcollaborativecan-do attitude