Help Desk Support III Specialist
CompTech Computer Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $70,000 - $75,000 per year
About the role
- Resolve ITSM tickets with minimal rerouting
- Manage user and device accounts and permissions
- Administer distribution lists and shared mailboxes
- Provide advanced support for VoIP and analog systems
- Manage file, folder, and shared drive access
- Coordinate hardware refreshes and software updates
Requirements
- 5 years, IT Service Desk Experience
- Experience using SNOW
- Experience with iPhones
- Experience with Windows Support
- Federal Government IT Support Experience
- Security clearance
Benefits
- Benefits
- 401k + matching
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ITSMVoIPWindows Supportuser account managementdevice account managementpermissions managementhardware refreshsoftware updatesadvanced supportfile and folder access
Certifications
Security clearance