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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing customer health and well-being programs, including project management, reporting, and analytics. Proficient in utilizing digital solutions and generative AI tools to enhance operational efficiency and customer engagement.
Highest-signal resume keywords
Project ManagementCustomer Program ManagementData AnalysisMicrosoft Excel ProficiencyGenerative AI Tools Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Project ManagementData AnalysisReportingCustomer SuccessOperations Management
Soft Skills
Customer-Facing CommunicationPresentation SkillsRelationship ManagementOrganizational SkillsProblem-Solving Skills
Tools & Technologies
Microsoft ExcelMicrosoft PowerPointMicrosoft Office SuiteGenerative AI Tools
Certifications & Qualifications
Bachelor's Degree
Industry Keywords
Customer Health ProgramsWell-Being SolutionsOperational ExecutionProgram EnhancementsDashboard Reviews
About the role
Key responsibilities & impact- Manage the operational execution of customer health and well-being programs and products, rewards programs, wellness challenges, communications, and program enhancements.
- Coordinate customer projects including timelines, deliverables, approvals, testing, launch readiness, and ongoing program support.
- Manage customer and internal reporting requests, reporting enhancements, reporting audits, and dashboard reviews.
- Analyze customer engagement and health and well-being product data to identify trends, opportunities, and recommendations.
- Create reports, executive summaries, presentations, dashboards, and materials supporting customer reviews and leadership reporting.
- Support implementation and ongoing management of digital well-being solutions.
- Serve as the day-to-day operational lead for assigned vendor partnerships, including project coordination, issue resolution, enhancement tracking, and business reviews.
- Identify and implement opportunities to automate processes, improve workflows, and generate actionable insights using AI and emerging technologies.
Requirements
What you’ll need- Bachelor's degree required
- 3+ years of project management, customer program management, operations, reporting, analytics, customer success, or related experience
- Demonstrated experience managing multiple projects and competing priorities
- Strong customer-facing communication, presentation, and relationship management skills
- Advanced proficiency in Microsoft Excel, PowerPoint, and Microsoft Office Suite
- Excellent organizational, analytical, problem-solving, and time management skills
- Experience using generative AI tools (e.g., Microsoft Copilot, ChatGPT, or similar platforms)
- Strong attention to detail and follow-through.
Benefits
Comp & perks- Full benefits package, including Paid Time Off (PTO)
- medical, dental, vision
- 401(k) with match
- robust EAP
- wellness program
