Project Manager

• Provide oversight for initiatives requiring project management impacting the Behavioral Health Product and Customer Success team
• Develop relationships and ensure excellent service delivery to all customers
• Lead and manage an administrative team that supports the Customer Success Account Managers
• Prioritize and complete projects with focus on customer impact and revenue
• Support initiatives to drive efficiency and effectiveness within the Behavioral Health department
• Create, maintain, and manage all content within Behavioral Health systems as central repository for policies, procedures, and resources
• Lead and coordinate health fair season initiatives including logistics, materials, and representation requests
• Oversee and maintain ownership of the company’s online platform tool
• Maintain Customer Success department calendar, curriculum, and meeting operations
• Manage activation of customer access delivery modalities (chat, online scheduling, waitlist scheduler, and other systems)
• Own, compile, and audit critical tracking tools including retention, upsell, termination, and account health records
• Act as liaison to resolve system-related issues and build cross-departmental relationships
• Mentor other project managers and support resources

Senior Project Manager, Behavioral Health

Senior Project Manager

Project Manager

Project Manager – Life Sciences

Project Manager

Cancer Control and Care Delivery Research Project Coordinator