Absence Claims Consultant

ComPsych

Absence Claims Consultant being the primary contact for HR claims inquiries and processing. Providing follow-up and resolutions while collaborating with Account Managers on client needs and leave education.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $22 - $25 per hourWebsite

Tech Stack

Tools & technologies

C++

About the role

Key responsibilities & impact

Be the point of contact for the Human Resources team regarding their inquiries for claims status, questions, expedited processing etc.
Provide efficient and professional follow-up via phone or email to ensure the timely delivery of Human Resources inquiries
Work with Account Manager to identify the Clients need and education on leave concepts
Review imperfections in order to provide recommendations to the Operations team on training or CPP language in order to assist in reductions of imperfections
Demonstrate respect, sensitivity, confidentiality, and understanding regarding the circumstances while maintaining professionalism at all times
Provide immediate acknowledgment of email inquiry received and provide solution within 2 business days
Participate in client facing meetings along with Account Manager
Be the Operations subject matter expert regarding our processes
If client is put into a Save for Letter Audit, facilitate audit and provide results
Prioritize and organize daily responsibilities in order to meet all deadlines
Engage in ongoing education and training around laws, policies and service delivery
Create a white glove experience for the client
Provide innovative ideas that can support the ongoing growth of the Absence Department
Support Claims Operations
Other Duties as assigned

Requirements

What you’ll need

1-3+ years in Customer Service, Claims or Email Support experience required within ComPsych
Exceptional communication and organization skills, with strong focus on customer service
Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Be in good standing – not currently on a performance improvement plan
Attention to detail with excellent quality is a must
Computer literate and proficient in Microsoft Office Suite

Benefits

Comp & perks

Full benefits package
Paid Time Off (PTO)
Medical
Dental
Vision
401(k) with match
Robust EAP
Wellness program
Much more

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims processingcustomer serviceemail supportattention to detailmulti-taskingcritical thinking

Soft Skills

communicationorganizationprofessionalismresourcefulnesspositivity