Senior Absence Training Manager
ComPsych
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $71,000 - $100,000 per year
Job Level
About the role
- Responsible for overseeing the day-to-day operations of the Absence Training Team
- Develop and implement a long-term strategic vision for the training department, aligning with overall business goals and operational needs for both call and claims functions
- Design and build a scalable and adaptable training framework and infrastructure to support the ongoing development of our workforce
- Lead the continuous evolution of training programs for new hires and existing staff in both call and claims, ensuring relevance, engagement, and effectiveness
- Identify future training needs and proactively develop strategies to address them, considering evolving industry best practices and regulatory changes
- Strategically plan and schedule all training initiatives, optimizing trainer allocation and resource utilization across both call and claims training
- Oversee the development and curation of engaging and effective training materials and resources, exploring innovative platforms and tools beyond traditional documentation (e.g., e-learning modules, interactive simulations)
- Manage and prioritize training requests from various departments, ensuring alignment with strategic priorities and resource capacity
- Serve as a key strategic partner and stakeholder in operational projects and process planning, providing expert input on training implications for both call and claims workflows
- Collaborate closely with operational leaders in both call and claims to understand their specific training needs, performance goals, and post-training support requirements (e.g., nesting, mentorship)
- Actively participate in the planning and execution of ad hoc trainings related to process changes, new regulations, and system updates impacting both call and claims
- Lead, mentor, and develop a team of trainers, fostering a culture of continuous improvement and excellence in adult education practices
- Establish clear performance expectations, provide regular feedback and coaching, and conduct annual performance reviews for training team members
- Drive the ongoing professional development of trainers, keeping them abreast of current trends in corporate training and adult learning methodologies
- Establish metrics to evaluate the effectiveness of training programs across both call and claims, analyzing data to identify areas for improvement and optimize learning outcomes
- Champion a culture of continuous improvement within the training department, proactively seeking innovative approaches and technologies to enhance the learning experience
- Collaborate in addressing quality concerns and developing training-related action plans to improve performance in both call and claims operations
Requirements
- Bachelor’s degree required, preferably in Training & Development or related field
- Advanced degree and/or training certifications a plus
- 5+ years of management experience
- 5+ years of training and quality management experience
- Excellent leadership and communication skills
- Microsoft Office experience required
- Experience in absence management or disability management in a corporate or consulting environment, a plus
- Quick thinking, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
Benefits
- Full benefits package, including Paid Time Off (PTO)
- Medical, dental, vision
- 401(k) with match
- Robust EAP
- Wellness program
- And much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
training program developmenttraining needs analysisadult education practicesperformance evaluation metricsresource allocatione-learning module designinteractive simulation developmentquality managementstrategic planningdata analysis
Soft Skills
leadershipcommunicationmentorshipcollaborationcritical thinkingmulti-taskingcontinuous improvementstrategic partnershipcoachingengagement
Certifications
Bachelor’s degree in Training & Developmentadvanced degreetraining certifications