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Bilingual Guidance Consultant – Clinical EAP Intake and Triage
ComPsych
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- The Guidance Consultant position provides a great professional opportunity for Bachelor's degree graduates . Our GuidanceResources Unit telephonically assists thousands of callers each week, providing personalized guidance on issues regarding behavioral and emotional health, family, wellness, or other personal matters. Guidance Consultants conduct a holistic consultation and provide access to all the resources that meet the client's needs.
- Responsibilities Conducts a comprehensive telephonic clinical intake and assessment. Provides crisis stabilization to clients as needed Maintains complete and accurate documentation of cases within our clinical database Demonstrates a comprehensive understanding of the product portfolio (including EAP, managed care, and work-life programs) Identifies appropriate resources for clients' presenting issues Educates clients about services, eligibility and referral processes with a positive and professional approach Educates network providers regarding ComPsych procedures Demonstrates ComPsych's strong client focus and promise to over-deliver on customer expectations Other duties as assigned Ability to work one of two scheduled shifts: (1) Mon - Fri 11:00am - 7:30pm or (2) Mon - Fri 3:00pm - 11:30pm
Requirements
- Fluently bilingual in French and English is 100% required
- Minimum of Bachelor's in Counseling, Psychology, Social Work, or a Behavioral Heath field.
- Superior active listening skills and a demonstrated ability to be empathetic to all client concerns
- Outstanding customer service skills
- Clinical assessment experience in the following areas: mental health, chemical dependency and crisis stabilization
- Sound clinical judgment and critical thinking skills in order to resolve client issues effectively
- Experience working with clients in crisis
- Strong attention to detail and ability to multi-task
- Excellent organizational skills, highly self-motivated, and dependable
- Stable work history required
- Intermediate computer skills
