Absence Auditor
ComPsych
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $45,000 - $50,000 per year
About the role
- Conduct daily audits of operational transactions
- Monitor high risk interactions through quality reporting
- Analyze metrics to spot trends and pinpoint necessary improvements
- Monitor processes from a quality standpoint to identify development needs
- Compile monthly quality score reports to present to Team Leads
- Own and lead processes from start to finish
- Prioritize and organize daily responsibilities in order to meet all deadlines
- Collaborate with Operations management to implement process improvement measures
- Represent the Quality Team in customer meetings and related preparation
- Other duties as assigned
Requirements
- Bachelor's degree preferred
- Exhibit a comprehensive knowledge of Family Medical Leave Act (FMLA) and related laws in all 50 states
- Understand concepts and rules as mandated by appropriate state and federal guidelines for FMLA and in coordination with the customer's policies
- Proficiency in Excel, Word, and PowerPoint
- Demonstrated performance excellence in Specialist/Expert job functions
- Meets/Exceeds daily production goal in their work activity Quality- 100% accuracy rate
- Demonstrated ability to own a task from beginning to end
- Exhibited commitment to quality and error reduction with an interest in process development
- Strong attention to detail and ability to work independently
- Other Requirements: Must have high-speed internet and workspace free from distraction, disruption or noise
- Ability to be on camera when attending work related trainings, meetings and/or events
- Must be able to sit or stand at desk for prolonged periods of time while working on a computer.
Benefits
- Full benefits package, including Paid Time Off (PTO)
- medical
- dental
- vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisquality reportingprocess improvementmetrics analysisauditFMLA knowledgeaccuracy ratetask ownershiperror reductionattention to detail
Soft Skills
organizational skillscollaborationindependencecommitment to qualitytime managementcommunicationleadershipproblem-solvingadaptabilitypresentation skills