VP, Strategic Customer Partnerships
ComPsych
full-time
Posted on:
Location Type: Hybrid
Location: Chicago • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Provide transformational account leadership direction as a key member of the management team to foster continuous development in service delivery, customer satisfaction and retention and growth
- Establish and execute a strategy to increase performance, revenue and profitability which includes reviewing existing product portfolios, providing recommendations for new product development, and developing communication initiatives
- Oversee all types of ComPsych Accounts but with a specific focus on strategic distribution partners
- Partner with internal resources to recruit, develop and manage a high caliber workforce
- Establish and build strong working relationships with business leaders and team members
- Coach team members to enhance their client relationship skills and their understanding of their customers' business and human capital and benefits issues
- Ensure the effective delivery of programs to large, complex accounts, including implementation planning, communications, training, issue resolution and reporting
- Identify, create and execute enhancements to customer service delivery which may include processes, tools and automation
- Identify potential upsell opportunities to better satisfy customer needs while increasing ComPsych’s overall profitability
- Collaborate with senior leadership team to ensure ComPsych is strategically positioned for continual growth and remains at the leading edge of the industry
Requirements
- 10+ years Sr. Sales and/or Account Management Leadership Experience
- Partner/distribution partner management experience a plus
- Demonstrated success of managing and developing a team of strategic account managers who handle large, complex customers in the HR service, employee benefits or insurance industry
- Proven track record selling additional service lines to current customers
- Travel as necessary to meet with new and existing customers
- BS/BA required; MBA a plus
- International experience a plus
- Excellent computer skills including fluency in the Microsoft Office suite; CRM experience is a requirement
Benefits
- Full benefits package, including Paid Time Off (PTO)
- medical, dental, vision
- 401(k) with match
- robust EAP
- wellness program
- and much more Competitive pay with annual increases
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales leadershipcustomer service deliveryproduct developmentperformance strategyupsellingteam developmentimplementation planningissue resolutionreporting
Soft skills
transformational leadershiprelationship buildingcoachingcommunicationstrategic thinkingcustomer satisfaction focuscollaborationproblem solvingteam managementclient relationship skills
Certifications
BS/BAMBA