ComPsych

Account Manager

ComPsych

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $90,000 per year

Job Level

Mid-LevelSenior

About the role

  • Manage the overall customer satisfaction and profitability of your assigned customers
  • Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
  • Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
  • Retain and grow your book of business by meeting customer satisfaction ratings and identifying upsell opportunities
  • Implement and manage the effective delivery of your customers' programs including communication strategies, customer training, issue resolution and utilization reporting
  • Establish and build strong working relationships with ComPsych’s business leaders and team members
  • Perform other duties as assigned

Requirements

  • BS/BA required
  • Account management experience required
  • Experience working in insurance, benefits, healthcare or human resources-related services, a plus
  • Proven track record of successfully selling additional service lines to current customers
  • Stable work history required
  • Computer literacy in Microsoft Office Suite required
  • Travel as necessary to meet with new and existing customers and for Annual Kick-Off
  • Self-starter with ability to multi-task and work autonomously
  • Excellent organizational and project management skills
  • Effective interpersonal and communication skills
  • Ability to travel up to 25% of the time
  • Consistent and reliable high-speed internet and workspace free from distraction, disruption, or noise is required
  • Ability to be present on camera during work-related trainings, meetings, and/or events
  • Must be able to sit or stand at a desk for prolonged periods while working on a computer.
Benefits
  • Full benefits package, including Paid Time Off (PTO)
  • medical
  • dental
  • vision
  • 401(k) with match
  • robust EAP
  • wellness program
  • much more

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
account managementcustomer satisfactionupsellingcommunication strategiescustomer trainingissue resolutionutilization reportingproject managementcomputer literacyMicrosoft Office Suite
Soft skills
interpersonal skillscommunication skillsorganizational skillsself-startermulti-taskingautonomyreliabilitystrong working relationships
Certifications
BS/BA