Communications

• Provides overall technical guidance and leadership in projects involving a variety of networks and telecommunications technologies, i.e., Genesys Cloud, Cisco, Avaya, Zoom, faxing solutions, etc.
• Designs, develops, implements, and manages the performance planning, corresponding analysis, and major problem resolution of the network and telecommunications environments while managing highly technical staff who maintain these network and telecommunications systems.
• Functional duties include supporting and managing the enterprise-class Cisco network environment, SDWAN, Cloud Genesys Contact Center, Zoom video and telephone, RightFax, as well as local PBX.
• Develops projects plans and monitors performance against cost center and project budgets.
• Maintains network quality standards to achieve optimal levels of operation and KPI targets.
• Tracks and monitors network and telecommunication systems traffic and performance to ensure minimal interruption to network and telecommunication transmissions, ensuring availability and quality transmission, and user experience.
• Corrects and documents network problems effectively and in a timely manner.
• Drives initiatives and efficiencies to network and telecommunication systems for improvement (i.e., enhancements, updates, upgrades, and new systems).
• Establishes tools and procedures to monitor network performance.
• Develops and establishes departmental standards and procedures.
• Provides technical consulting to management and staff.
• Provides day-to-day leadership and project management oversight and works with the teams to ensure a high-performance, collaborative, customer service-oriented work environment that coincides with company values and service standards.
• Provides team with performance feedback and development opportunities.

IT Network and Telecommunications Manager

Senior Manager – Innovation, Scientific Communications

Senior Director, Communications & Marketing

Director, Corporate Reputation Communications

Chief Communications Officer

VP, Corporate Communications – Americas