Sales Development Manager
CompStak
full-time
Posted on:
Location Type: Hybrid
Location: Belgrade • Serbia
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About the role
- Recruit, interview, and onboard new SDAs as the team scales
- Monitor daily performance across all SDAs, with a primary focus on dials, conversion rates, and connected call time
- Listen to call recordings and provide specific, actionable coaching to each rep
- Track performance of call scripts, opening sequences, and objection handling frameworks
- Identify associate-level concerns early, and intervene with targeted coaching
- Submit a concise daily and weekly performance report to senior leadership
- Maintain CRM and dialing platform standards across the team
Requirements
- Prior experience managing a high-volume outbound SDR or cold calling team
- Experience making high-volume outbound calls and coaching from that experience, preferably experience calling prospects in the U.S.
- Able to analyze short call recordings to identify strengths and areas for improvement
- Strong communication skills, and a strong enough English fluency to interface daily with U.S. leadership
- Data-driven performance evaluation at the rep level. You can identify trends, and make decisions accordingly
- Maintains high standards for performance, both personally and for the team
Benefits
- 25 days off per year: 21 days of vacation, plus an additional day for Slava, non-working Serbian holidays, in accordance with the Law, plus 3 days of 100% paid sick leave
- You are covered with private health insurance, a package that will cover all your needs
- Employee stock options
- FitPass platform - because we care for your wellbeing as well
- Quarterly activity and events budgets for each team and yearly company-wide team-building trip
- Numerous perks in the office (Sweet Wednesday, Thursday office lunch, Movie nights…)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
performance monitoringcoachingdata analysiscall script evaluationobjection handlingreportingCRM managementoutbound callingconversion rate analysiscall recording analysis
Soft Skills
communicationleadershipcoachinganalytical thinkingproblem-solvinginterpersonal skillsperformance evaluationattention to detailteam managementadaptability