Change Management Consultant

CompQsoft

Change Management Consultant for CompQsoft Digital managing the implementation of Dynamics 365 Customer Engagement applications. Involves organizational change management and stakeholder engagement.

Posted 6/26/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

PMPServiceNow

About the role

Key responsibilities & impact

Develop and maintain a comprehensive Organizational Change Management (OCM) strategy.
Perform organizational readiness assessments.
Conduct stakeholder impact analyses.
Identify change risks and develop mitigation plans.
Develop adoption and engagement strategies.
Create change management roadmaps aligned to project milestones.
Identify executive sponsors and key stakeholders.
Develop stakeholder engagement plans.
Facilitate leadership alignment workshops.
Support executive communications.
Build stakeholder buy-in and sponsorship throughout the program lifecycle.
Develop communication strategies and plans.
Create executive updates, newsletters, FAQs, presentations, and awareness campaigns.
Ensure consistent project messaging across impacted business units.
Support change champion networks.
Assess training requirements.
Develop role-based training plans.
Coordinate training development activities.
Facilitate instructor-led and virtual training sessions.
Develop end-user documentation, quick reference guides, and support materials.
Conduct readiness assessments.
Measure organizational preparedness.
Coordinate go-live readiness activities.
Support deployment planning and transition management.
Partner with business leaders to ensure operational readiness.
Monitor user adoption metrics.
Analyze system utilization trends.
Develop reinforcement plans.
Identify adoption barriers and corrective actions.
Support post-go-live stabilization activities.

Requirements

What you’ll need

Bachelor's degree in Business, Organizational Development, Communications, Human Resources, Information Systems, or related field.
5+ years of Change Management experience supporting enterprise technology implementations.
3+ years supporting CRM, Customer Experience, or Digital Transformation initiatives.
Experience supporting Microsoft Dynamics 365, Salesforce, ServiceNow, or comparable enterprise platforms.
Experience leading change initiatives involving multiple business units.
Strong executive communication and facilitation skills.
Experience working in Agile and hybrid project environments.
Change Management Certifications: Prosci Change Management Certification, Certified Change Management Professional (CCMP), Project Management Professional (PMP), SAFe Agilist Certification, Insurance & Benefits Industry Certifications, Certified Employee Benefit Specialist (CEBS), Group Benefits Associate (GBA), Associate in Insurance (AINS), Associate, Customer Service (ACS).

Benefits

Comp & perks

up to 20-30% travel to business and customer locations locally and/or nationally.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Organizational Change Managementstakeholder impact analysischange risk mitigationadoption strategiestraining developmentuser adoption metricssystem utilization analysisreadiness assessmentschange management roadmapscommunication strategies

Soft Skills

executive communicationfacilitation skillsleadership alignmentstakeholder engagementorganizational readinesscollaborationproblem-solvingadaptabilityinfluencetraining facilitation

Certifications

Prosci Change Management CertificationCertified Change Management Professional (CCMP)Project Management Professional (PMP)SAFe Agilist CertificationCertified Employee Benefit Specialist (CEBS)Group Benefits Associate (GBA)Associate in Insurance (AINS)Associate, Customer Service (ACS)