Quality Assurance Officer
ComplyRight, Inc.
full-time
Posted on:
Location Type: Hybrid
Location: Miami • Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Ensuring the integrity, compliance, and operational accuracy of the bank’s deposit and loan portfolios
- Performing detailed audits, quality control reviews, and regulatory oversight
- Focus on FNMA loan servicing and claims management
- Responsible for identifying process improvements and automation
- Leading testing efforts pertaining to any product changes approved by Management
- Ensuring a complete and accurate User Acceptance Test (UAT) result
- Presenting audit conclusions and performing necessary retroactive lookbacks or audits
- Researching all legal issues or complaints related to Deposit-Lending Loans
- Overseeing FNMA relationship and ensuring compliance with Fannie Mae's rules
- Centrally handling all FNMA claims submitted by Ocean Bank and overseeing claims research
Requirements
- Bachelor’s Degree or equivalent in Business, Finance, or Accounting
- Five (5) years of experience in banking operations, loan servicing, or compliance
- Understanding of FNMA servicing guidelines and regulatory requirements
- Experience performing quality control reviews
- Leadership abilities to lead projects and manage people indirectly
- Ability to manage multiple tasks and projects
- Excellent customer service, organizational, interpersonal, and time management skills
- Strong written and verbal communication skills
- Computer knowledge of MS Software (Excel, Word and Outlook)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
auditsquality control reviewsregulatory oversightprocess improvementsautomationUser Acceptance Testing (UAT)FNMA loan servicingclaims managementcompliance
Soft skills
leadershiporganizational skillsinterpersonal skillstime managementcustomer servicecommunication skills
Certifications
Bachelor’s Degreeequivalent in BusinessFinanceAccounting