Customer Support Representative

Comply

Customer Support Representative activating accounts and resolving issues for Comply’s financial-services compliance SaaS platform. Managing high-volume cases and advocating for customer needs.

Posted 8/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer-facing communication and troubleshooting skills while effectively managing multiple projects and prioritizing tasks. Proficient in data analysis and interpretation, with a focus on exceeding client expectations in a high-volume support environment.

Highest-signal resume keywords

Customer-Facing CommunicationTroubleshooting SkillsData AnalysisProject ManagementSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationTroubleshootingAnalysisResolution SkillsProject Management

Soft Skills

Excellent CommunicationOrganizationTime Management

Tools & Technologies

SalesforceCRMSaaS TechnologyMS Office

Industry Keywords

Customer SupportHigh-Volume EnvironmentClient Account ManagementProcess Improvement

About the role

Key responsibilities & impact

Set up and configure new client accounts in the Comply platform, managing activations to hit deadlines
Respond promptly to customer inquiries, answer questions, update clients on status, and troubleshoot issues
Prioritize and manage incoming support cases in the case-tracking system in a high-volume environment
Review and interpret data from various sources, catch discrepancies, and upload it accurately into the platform
Partner daily with Technical Support and Product Development to represent customers’ immediate and long-term needs
Manage multiple projects simultaneously, prioritize tasks, and reach deadlines
Provide efficient productivity and exceed clients’ expectations for support
Learn the Comply platform, independently activate accounts, and resolve common issues
Manage the case queue and meet response and satisfaction targets
Identify process or product improvements from customer feedback

Requirements

What you’ll need

0–3 years of work experience
Bachelor’s degree or equivalent experience
A major in Accounting, Finance or Economics preferred
Excellent customer-facing communication, written and verbal
Strong troubleshooting, analysis, and resolution skills
Ability to accurately analyze and interpret data
Exceptional organization and time management; comfortable prioritizing multiple projects
Willingness to work the East Coast schedule, including occasional evenings/weekends/holidays
Applicants must be authorized to work for any employer in the United States
Currently, Comply is unable to sponsor or take over sponsorship of an employment Visa
Previous experience in high-volume call or customer support environments
Experience with Salesforce (or another CRM), SaaS technology, MS Office and software support

Benefits

Comp & perks

Overtime will be provided
Applicable bonus/benefit offerings
Wide-range of perks offered to employees at Comply