Customer Support Representative

Comply

Customer Support Representative managing implementations and inquiries for Comply's compliance platform. Collaborating with Technical Support and Product teams to enhance customer satisfaction.

Posted 7/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, with a focus on account activation, data analysis, and project management. Proficient in utilizing CRM systems and maintaining high customer satisfaction in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceData Analysis SkillsProject ManagementSalesforce.com ProficiencyOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data InterpretationAccount ActivationTroubleshootingComplex Task ManagementCustomer Inquiry Response

Soft Skills

Communication SkillsTime ManagementCustomer Satisfaction FocusProblem-Solving Skills

Tools & Technologies

Salesforce.comCRM SystemsSaaS TechnologyMS Office

Industry Keywords

High-Volume Call EnvironmentCustomer Support RoleAccountingFinanceEconomics

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Perform set-up and configurations within the Comply platform to effectively activate new client accounts.
Respond efficiently to customer inquiries and maintain exceptional customer satisfaction.
Manage customer account activation implementations to ensure customer satisfaction and meet deadlines.
Review and interpret data received from various sources, identifying any discrepancies in data received and accurately uploading the data into the Comply platform.
Prioritize incoming customer support cases in a high-volume, fast-paced environment.
Manage support case details in our case tracking system.
Respond to customer questions, update clients on project status, and troubleshoot issues promptly.
Collaborate daily with our Technical Support and Product Development teams to represent our customers’ needs, both immediate and long-term.
Manage multiple projects simultaneously, prioritize tasks, and reach deadlines.
Provide efficient productivity and exceed client’s expectations for support.

Requirements

What you’ll need

Bachelor’s Degree with 0-3 years of work experience
Must be open to working multiple West Coast hour shifts
Must be open to work evenings, occasional weekends, and/or holidays
Major in Accounting, Finance or Economics is a plus!
Excellent customer-facing and communication skills, both written and verbal
Ability to accurately analyze and interpret data
Exceptional organizational and time management skills
Superior troubleshooting, resolution, and analysis skills
Ability to perform complex tasks and prioritize multiple projects
Previous experience in a high-volume call environment and/or customer support role is a plus!
Experience with Salesforce.com (or other CRM systems), SaaS technology, MS Office, and software support is a plus!

Benefits

Comp & perks

All-in total compensation of $49,500 - $55,000
Applicable bonus/benefit offerings