COMPLY

Enterprise Onboarding Manager

COMPLY

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $104,500 - $115,500 per year

About the role

  • Own and lead end-to-end onboarding for high-value, complex, or strategic accounts, managing multiple concurrent implementations with minimal oversight.
  • Serve as a strategic partner and trusted advisor to senior client stakeholders, aligning onboarding outcomes to customer business goals and long-term success.
  • Define project scope, timelines, and success criteria; proactively collaborate with Sales, Customer Success, and other internal teams prior to kick-off to ensure seamless handoffs and clear expectations.
  • Identify risks early, lead escalations, and drive resolution of onboarding challenges, coordinating across internal teams as needed.
  • Act as a Comply product and onboarding subject-matter expert, advising both customers and internal teams on best practices and platform capabilities.
  • Monitor, analyze, and report on onboarding progress, trends, and outcomes; provide insights and recommendations to leadership and cross-functional partners.
  • Deliver tailored onboarding and advanced platform training for customers based on their specific workflows and maturity.
  • Ensure a smooth, high-quality transition of customers to the Customer Success team, including documentation, handoff meetings, and success planning.
  • Mentor and support Onboarding Managers by sharing best practices, providing guidance on complex accounts, and contributing to team enablement.
  • Drive continuous improvement initiatives, including onboarding processes, tools, templates, and customer experience enhancements.
  • Use GuideCX to manage onboarding workflows, while helping refine how the team leverages onboarding technology at scale.
  • Partner on special projects and cross-functional initiatives that improve onboarding efficiency, scalability, and customer satisfaction.

Requirements

  • 5+ years of Customer Onboarding or Implementation experience in a B2B SaaS environment.
  • Proven ability to manage complex implementations and influence outcomes without direct authority.
  • Strong track record of acting as a trusted advisor to customers, including senior-level stakeholders.
  • Excellent communication and presentation skills across video, phone, and written channels.
  • Demonstrated ability to coach, mentor, or informally lead peers.
  • Solid understanding of data configuration, templates, and upload specifications.
  • Experience with Salesforce, GuideCX, JIRA, or similar tools strongly preferred.
  • Exceptional organizational, prioritization, and time-management skills.
  • Comfortable operating in a fast-paced, evolving environment and driving change.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer OnboardingImplementationData ConfigurationTemplatesUpload Specifications
Soft Skills
CommunicationPresentationCoachingMentoringOrganizational SkillsPrioritizationTime ManagementInfluencing