COMPLY

Associate Customer Success Manager

COMPLY

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $55,000 - $65,000 per year

About the role

  • Serve as the central point of contact for day-to-day inquiries
  • Build active and meaningful relationships with customers by understanding their goals and advocating for their needs
  • Identify and validate desired outcomes, flag potential roadblocks, and assist in creating client success plan
  • Influence customer lifetime value through increased product adoption, satisfaction and overall health
  • Deliver regular business reviews to ensure customers are achieving – and recognizing – their intended outcomes
  • Support revenue retention and growth through customer advocacy and reference-ability
  • Monitor customer health across usage, relationship quality and adoption metrics to mitigate churn risk and identify growth opportunities
  • Use tools like Gainsight and Salesforce to manage customer health scores and maintain CRM data integrity
  • Perform in-depth analysis of account performance metrics and proactively develop mitigation or growth strategies
  • Generate report and insights related to account status, customer success plans and usage metrics
  • Act as a liaison between the customer and internal support, product, or technical teams
  • Ensure timely follow-up on product issues, support tickets and feature requests
  • Document and escalate high-priority concerns to appropriate stakeholders for resolution
  • Collaborate cross-functionally with product, sales, onboarding and support teams to relay customer feedback and drive improvements
  • Update and contribute to team documentation, knowledge bases, and process improvements
  • Assist and partner with the renewals team throughout contract lifecycle
  • Help identify upsell and cross-sell opportunities based on customer behavior, business needs, and product usage data

Requirements

  • 2+ years’ experience in a Customer Success or Account Management role
  • Financial services or compliance experience a plus
  • Ability to manage influence through persuasion, negotiation, and consensus building
  • Strong empathy for customers AND passion for revenue and growth
  • Demonstrated ability to manage and see projects through with customers
  • Analytical, organized, process-oriented, and proactive mindset
  • Demonstrated desire for continuous learning and improvement
  • Enthusiastic and creative leader with the ability to inspire others
Benefits
  • To learn more about our values, mission and the wide-range of perks offered to employees at Comply, visit https://www.comply.com/careers/.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementdata analysisreport generationcustomer health metricsmitigation strategiesgrowth strategiesCRM data integrityproduct adoptioncustomer advocacy
Soft Skills
persuasionnegotiationconsensus buildingempathyorganizational skillsproactive mindsetleadershipcreativitycommunicationcollaboration