Client Director – Strategic Accounts

Complexio

Client Director responsible for customer success and account management for strategic enterprise accounts at Complexio. Driving value realization, retention, and partnership growth post-signature with C-suite engagement.

Posted 5/12/2026full-timeRemote • 🇬🇧 United KingdomLeadWebsite

About the role

Key responsibilities & impact

Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for retention, health, and long-term partnership growth
Drive value realisation with the customer — co-define success metrics, drive adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer-signed value narrative refreshed every QBR
Own account health and on-time renewals — track leading indicators, run structured recovery plans on at-risk accounts, and treat every renewal as earned by outcomes delivered
Own account revenue across renewal, upsell, and cross-sell — accountable for retained ARR and Net Revenue Retention; capable of running renewal and expansion cycles end to end, including procurement, legal, and contracting
Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture, integration, and security conversations with customer CTOs and IT teams without escalating every question, and convert operational requirements into structured Product input
Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management on what works, what's friction, and what's missing
Lead executive engagement at C-suite level — represent Complexio independently, shadow Co-CEOs in strategic meetings, and orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities

Requirements

What you’ll need

7+ years in a senior post-sale role — Customer Success, Account Management, Client Partner, or equivalent — managing strategic enterprise accounts in B2B SaaS or enterprise software, with a track record of driving Net Revenue Retention through documented value delivery
Executive presence and commercial capability — credible at C-suite level (alongside or in place of Co-CEO leadership), able to run renewal and expansion cycles independently including procurement and contracting
Technically fluent without being an engineer — able to translate between customer and Complexio Product/Engineering, hold credible architecture and security conversations, and convert operational requirements into structured Product input
Highly organised and proactive — disciplined enough to manage multiple high-complexity accounts simultaneously, calm under pressure, and energised by scale-up environments
Desirable: sector background in maritime, shipping, energy, or industrial; experience with AI, data platforms, or knowledge graphs; enterprise accounts in the $500k–$5M+ ACV range; ability to step into a hunter role when situations have called for it

Benefits

Comp & perks

Senior individual contributor role with strategic influence over Complexio's most important customer relationships; competitive base + performance component tied to retention, value realisation, and expansion outcomes; direct access to the Co-CEO and senior leadership team, and the opportunity to shape Complexio's customer success frameworks as the company scales

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer SuccessAccount ManagementClient PartnerNet Revenue RetentionValue DeliveryProcurementContractingArchitectureSecurityProduct Management

Soft Skills

Executive PresenceCommercial CapabilityOrganizational SkillsProactivityCalm Under PressureAbility to Manage Multiple AccountsTechnical TranslationCredibility with C-suiteLeadershipFeedback Communication