Complexio

Director

• Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for retention, health, and long-term partnership growth
• Drive value realisation with the customer — co-define success metrics, drive adoption of the full Complexio platform (Event Knowledge Graph, Context Broker, Stevie, Enterprise Automator) against clear use cases, and maintain a customer-signed value narrative refreshed every QBR
• Own account health and on-time renewals — track leading indicators, run structured recovery plans on at-risk accounts, and treat every renewal as earned by outcomes delivered
• Own account revenue across renewal, upsell, and cross-sell — accountable for retained ARR and Net Revenue Retention; capable of running renewal and expansion cycles end to end, including procurement, legal, and contracting
• Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture, integration, and security conversations with customer CTOs and IT teams without escalating every question, and convert operational requirements into structured Product input
• Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management on what works, what's friction, and what's missing
• Lead executive engagement at C-suite level — represent Complexio independently, shadow Co-CEOs in strategic meetings, and orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities

Client Director – Strategic Accounts