Complete Care

Administration

• Provide general support regarding software, equipment, and company vehicles
• Serve as the first point of contact for support requests
• Manage Office 365 accounts, groups, and other user systems
• Handle technical aspects of onboarding and offboarding employees
• Maintain and track IT equipment inventory
• Manage user accounts for platforms such as Salesforce, Office 365, eClinicalWorks, and GeoTab
• Provide Tier 1 support for software, hardware, and vehicle-related inquiries
• Assist with data updates, quality maintenance, and system flows
• Coordinate with internal teams for equipment delivery or pickup
• Support the team with travel arrangements and administrative reports
• Prepare and maintain documentation and routine reports

Support Administrator

Bilingual

• Schedule new patients courteously and efficiently, including scheduling, rescheduling, and cancellations.
• Educate patients on what to expect, ensuring they feel confident and engaged in their upcoming appointments.
• Exhibit exemplary phone etiquette, representing Complete Care with warmth and professionalism.
• Work both independently and collaboratively within a supportive team environment.
• Accurately assess patient needs based on their injuries, previous treatments, and current symptoms.

Support Administrator

Bilingual Scheduling Coordinator