Business Operations

• Engage with stakeholders across business units to understand current-state processes and pain points.
• Collaborate with teams to design future-state workflows optimized with AI capabilities.
• Translate business needs into clear, actionable IT requirements and solution briefs.
• Facilitate AI use-case discovery and prioritization aligned with business goals.
• Guide change management and user adoption strategies for AI-enabled solutions.
• Evaluate off-the-shelf AI tools versus custom builds and advise on implementation approach.
• Partner closely with IT, external vendors, and business units to support solution design and delivery.
• Serve as a bridge between business stakeholders and technical teams to implement AI-enabled solutions and ensure successful adoption.

Manager – AI and Business Process Transformation

Lead Director, Business Operations and Strategy

Senior Business Process Consultant

Business Process Management Developer

Business Operations

Business Operations Analyst Intern, Undergraduate