Business Analyst

• Data Collection and Cleansing: Collect and extract data from diverse sources such as Excel, SharePoint Lists, and shadow IT systems to support the SAM module and AI training pools.
• Source Data Validation: Apply quality assurance by validating datasets with ServiceNow import/export and analysis tools for accuracy, consistency, and completeness before platform ingestion.
• Shadow IT Data Capture: Identify, document, and collect data from shadow IT to ensure a full inventory for Application Portfolio Management and SAM.
• Application Cataloging: Define necessary metadata and attribute data to support initial application cataloging within the SAM module.
• Requirements Gathering: Lead targeted sessions with IT, Finance, and Asset Management stakeholders to establish business logic, compliance rules, and reporting needs for ServiceNow SAM.
• AI Ticketing Data Specification: Specify requirements for structure, volume, and quality of historical ticket data to train and validate the AI Ticketing Agent model.
• Data Flow and Mapping: Develop source-to-target mapping and transformation logic for data integration, ensuring new ServiceNow modules align with master data definitions.
• Platform Stabilization: Support the initial build-out and stabilization of new data platforms and transition processes to the internal team upon completion.
• Knowledge Transfer: Document and transfer all processes, data mappings, and quality checks to the long-term operational team.

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