Support Engineer

• The Applications Support Analyst is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 Pillars of Success as the foundation.
• Responsible for upholding the Code of Ethical Conduct and promoting positive working relationships within the company, among all departments, and all external stakeholders.
• Support program sites with Electronic Medical Record (EMR) systems through documentation, troubleshooting, and escalating within the IT ticketing system.
• Work directly with Systems Analysts for an overall comprehensive support model of the business.
• Support the EMR application rollout with the server team, security, and training.
• Develop and maintain policies, systems, methods, and procedures for effective help desk function management.
• Provides end user support to users of EMRs, specifically Homecare Homebase.
• Provides technical assistance by responding to inquiries regarding errors, problems, or questions with the program documenting and following to resolve in a timely manner.
• Assists with creating user documentation and writes and maintains functional training materials.
• Tests enhancements provided by software vendors to verify workflows and process logic are correct.
• Serves as liaison between team members and functional area management.
• Trains end users in classroom and/or web-based environments.
• Monitors and reports performance of systems.
• Oversees small and intermediate projects and assists with coordinating delivery of new enhancements to users.
• Participates in on-call duties.
• Performs other duties as assigned.

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