Hospice Director of Clinical Services
Compassus
full-time
Posted on:
Location Type: Office
Location: Tulsa • Oklahoma • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Supervises on-call nurses during weekend hours: planning, assigning, and directing work as outlined by program Hospice Director of Clinical Services (DCS) or Hospice Area Executive of Clinical Operations (ACO).
- Reads and incorporates into practice the requirements of the Hospice Conditions of Participation for Medicare, applicable accreditation standards, and state or other rules and regulations as applicable to the program.
- Oversees the consultative process between the on-call Medical Directors assisting in requesting appropriate care orders and attendance to identify patient needs if the patient’s attending physician is not available.
- Oversees Cares Program, that all patients admitted Acuity 1, assign visits as needed, follow up visits completed.
- Acts as Region Administrator on weekends - addresses problems and ensures timely response for all programs.
- Answers administrative questions and contacts the Hospice Area Executive of Clinical Outcomes directly (not DCS) for any serious issues that arise.
- Models desired behaviors including timeliness, punctuality, attendance, collaboration, open communication, and equitable treatment.
- Documents in the patient’s clinical record when required; demonstrates proficiency with documentation requirements.
- Actively collaborates regarding QAPI activities and provides feedback and input into Performance Improvement.
- Participates in performance improvement programs.
- Communicates proactively when schedule changes are needed.
- Analyzes and reports on quality metrics including Hospice Item Set, CAHPS, and symptom management outcomes.
- Complete M and M’s for HIS, HARs, and other items as directed by the Hospice Area Executive of Clinical Operations, Hospice Director of Quality Outcomes, or Hospice Regional Executive of Clinical Operations.
- Supervises patient and family care as specified by the plan of care, assessing appropriateness, continuity, service, and quality of care.
- Models and facilitates communication between team members including medical records, business office, intake, clinical team, and leadership.
- Completes and/or delegates post-admissions calls.
- Approves any Out of Formulary items during weekend hours for the management of pharmacy, medical supplies, durable medical equipment, mileage, and labor for program to meet budget expectations.
- Functions as the alternate administrator for the licensure of the program based on state requirements.
- Ensures maximum utilization of resources.
- Acts as back-up for Intake-HCHB entry, and insurance verification; in addition to, order entry for emergent PRN visits as needed.
- Oversees all new referrals are admitted same/next day when possible.
- Collaborates with the on-call team to overcome obstacles for admission.
- Validates 1st and 2nd step ladders for new admits to schedule 24-hour post-admission visits are completed by the program on-call team or completes ladders as needed.
- Monitors electronic referral systems for incoming referrals.
- Conducts monthly on-call meetings in collaboration with program and Area leadership.
- Performs other duties as assigned.
Requirements
- Associate or Bachelor's degree in Nursing required.
- Minimum of three (3) years in healthcare required, preferably in a nursing facility, home health or hospice setting.
- Experience in leadership or management strongly preferred.
- Experience with Electronic Medical Record systems a strong plus.
- Understanding and acceptance of hospice philosophy.
- Must be of high integrity including maintenance of confidential information including all personnel and patient records.
- Ability to work a flexible schedule, to include some evenings and weekends.
- Must be able to travel.
- Strong leadership, organizational and interpersonal skills.
Benefits
- Meaningful Work: Make an impact every day by honoring the quality of life of our patients, supporting them and their families with compassion, and creating moments that truly matter.
- Career Development: Access leadership pathways, mentorship, and personalized professional development.
- Innovation Meets Compassion: Collaborate with a supportive team using the latest tools and technologies to deliver exceptional care.
- Enhanced Benefits: Enjoy competitive pay, flexible time off, tuition reimbursement, and wellness programs designed for your well-being.
- Recognition and Support: Be celebrated for your contributions through recognition programs that honor your dedication.
- A Culture of Belonging: Thrive in a culture where you can be your authentic self, valued for your unique contributions and supported in a community that embraces diversity and inclusion.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
nursingpatient carequality improvementdocumentationcare coordinationpharmacy managementinsurance verificationelectronic medical recordsperformance metrics analysishospice care
Soft skills
leadershiporganizational skillsinterpersonal skillscommunicationcollaborationproblem-solvingflexibilityintegritytimelinesspunctuality
Certifications
Associate degree in NursingBachelor's degree in Nursing