Compass

Change Manager – Specialist

Compass

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

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About the role

  • Lead the rollout of the CRM & BI integration from a business perspective, ensuring strategic alignment among all stakeholders;
  • Establish and run project governance, including rituals, cadences, committees, and executive reporting;
  • Serve as the communication focal point between commercial teams, trade, growth, IT, external partners and the dealer network;
  • Map business impacts, dependencies, risks, and engagement requirements for the dealer network;
  • Coordinate rollout waves, ensuring network readiness, entry and exit criteria, and tracking of KPIs;
  • Monitor the project pilot, consolidate learnings and translate them into guidelines for the scaling phase;
  • Create and manage communication materials, executive presentations, playbooks and adoption journeys;
  • Support change management by promoting engagement, understanding, and adoption of the new process;
  • Monitor progress, adoption, and business impact metrics, reporting status and risks clearly;
  • Act in a consultative manner, facilitating decisions and alignments among different stakeholders;
  • Hybrid role based in São Paulo for on-site client meetings on Tuesdays. Candidates living elsewhere will be considered and the frequency of client visits will be evaluated.

Requirements

  • Functional knowledge of Salesforce, with an understanding of the commercial journey (lead → proposal → sale);
  • Knowledge of the dealership ecosystem and CRM/DMS processes;
  • Experience in project management and rollout governance, including waves, readiness and exit criteria;
  • Knowledge of Change Management best practices, structured communication and stakeholder engagement;
  • Familiarity with integrations between business systems and use of data/BI for decision-making;
  • Preferred: Knowledge of commercial and operational metrics in the automotive sector.
  • Behavioral skills: Excellent communication and ability to engage with diverse audiences (executives, internal teams, partners and the dealer network); strong change leadership, conflict management and negotiation skills; organization, analytical mindset and ability to structure complex information; ability to translate technical topics into clear, business-oriented messages; consultative, empathetic and results-oriented attitude; autonomy, sense of responsibility and delivery focus.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Salesforceproject managementrollout governancechange managementdata analysisbusiness intelligencestakeholder engagementCRM processesDMS processescommercial metrics
Soft Skills
excellent communicationengagement with diverse audienceschange leadershipconflict managementnegotiation skillsorganizational skillsanalytical mindsetconsultative attitudeempathyresults-oriented