Compass

Change Manager – Specialist

Compass

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

About the role

  • Lead the rollout of the CRM & BI integration from a business perspective, ensuring strategic alignment among all stakeholders;
  • Establish and run project governance, including rituals, cadences, committees, and executive reporting;
  • Serve as the communication focal point between commercial teams, trade, growth, IT, external partners and the dealer network;
  • Map business impacts, dependencies, risks, and engagement requirements for the dealer network;
  • Coordinate rollout waves, ensuring network readiness, entry and exit criteria, and tracking of KPIs;
  • Monitor the project pilot, consolidate learnings and translate them into guidelines for the scaling phase;
  • Create and manage communication materials, executive presentations, playbooks and adoption journeys;
  • Support change management by promoting engagement, understanding, and adoption of the new process;
  • Monitor progress, adoption, and business impact metrics, reporting status and risks clearly;
  • Act in a consultative manner, facilitating decisions and alignments among different stakeholders;
  • Hybrid role based in São Paulo for on-site client meetings on Tuesdays. Candidates living elsewhere will be considered and the frequency of client visits will be evaluated.

Requirements

  • Functional knowledge of Salesforce, with an understanding of the commercial journey (lead → proposal → sale);
  • Knowledge of the dealership ecosystem and CRM/DMS processes;
  • Experience in project management and rollout governance, including waves, readiness and exit criteria;
  • Knowledge of Change Management best practices, structured communication and stakeholder engagement;
  • Familiarity with integrations between business systems and use of data/BI for decision-making;
  • Preferred: Knowledge of commercial and operational metrics in the automotive sector.
  • Behavioral skills: Excellent communication and ability to engage with diverse audiences (executives, internal teams, partners and the dealer network); strong change leadership, conflict management and negotiation skills; organization, analytical mindset and ability to structure complex information; ability to translate technical topics into clear, business-oriented messages; consultative, empathetic and results-oriented attitude; autonomy, sense of responsibility and delivery focus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Salesforceproject managementrollout governancechange managementdata analysisbusiness intelligencestakeholder engagementCRM processesDMS processescommercial metrics
Soft skills
excellent communicationengagement with diverse audienceschange leadershipconflict managementnegotiation skillsorganizational skillsanalytical mindsetconsultative attitudeempathyresults-oriented