Customer Onboarding Consultant
Compass Education
full-time
Posted on:
Location Type: Hybrid
Location: London • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £30,000 - £35,000 per year
Job Level
Mid-LevelSenior
About the role
- Responsible for the successful migration of schools’ MIS data to Compass.
- Project manage the customer journey from point of sale to BAU live running.
- Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.
- Complete full end to end migration of schools data from previous MIS system into Compass
- Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
- Work with the Training Team to ensure all school’s portals are configured to suit their needs
- Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
- Ensure your Compass knowledge is up to date and thorough
- Meet with the school, virtually or in person, to understand their requirements and allay any fears.
- Develop and maintain detailed documentation and processes both internally and externally
- Coordinate Hardware provisioning and delivery according to School dates
- Provide an excellent onboarding experience to all schools
- Ad-Hoc tasks as directed by your manager
Requirements
- A true passion for putting the customer first
- A highly proactive nature, with the ability to think both creatively and technically
- Experience maintaining strict timeline of projects, ensuring that internally and externally set deadlines are met
- Exceptional networking and stakeholder management skills, both internally and externally
- Strong organisational skills, with excellent time management, and attention to detail
- Strong written and verbal communication and interpersonal skills, with high levels of emotional intelligence
- Confidence in flagging potential concerns regarding engagement
- Ability to work autonomously but also work well within a team environment
- Sound knowledge of Monday.com
- Sound knowledge of CRM systems
Benefits
- A flexible working culture.
- Learning & Development opportunities - we want you to grow and get the most out of your role!
- 25 days Annual Leave + all statutory Public & Bank Holidays.
- Pension – 9.5% employer contribution.
- 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data migrationproject managementdocumentationdata retention policiesonboarding
Soft skills
customer focusproactive naturestakeholder managementorganizational skillstime managementattention to detailwritten communicationverbal communicationinterpersonal skillsemotional intelligence