Onboarding Specialist

• Responsible for the successful migration of schools’ MIS data to Compass.
• Project manage the customer journey from point of sale to BAU live running.
• Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.
• Complete full end to end migration of schools data from previous MIS system into Compass
• Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
• Work with the Training Team to ensure all school’s portals are configured to suit their needs
• Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
• Ensure your Compass knowledge is up to date and thorough
• Meet with the school, virtually or in person, to understand their requirements and allay any fears.
• Develop and maintain detailed documentation and processes both internally and externally
• Coordinate Hardware provisioning and delivery according to School dates
• Provide an excellent onboarding experience to all schools
• Ad-Hoc tasks as directed by your manager

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