Compass Education

QA Engineer

• Own our E2E automation for our micro-frontends. Maintain and evolve the conventions, page object and component patterns, test data strategy, and how E2E fits into our CI/CD pipeline.
• Continuously evolve automated test coverage across every module the EU team owns, including unit, component, API/contract, and E2E, prioritising based on risk and rate of change.
• Partner with developers as embedded QA for new features and changes. Review proposed designs and implementations, walk through the developer’s happy path with them and pressure-test it, surface missed scenarios, edge cases, regressions, and risks, and sign off changes before they ship.
• Convert sign-off into automation. Every scenario you validate manually should, where practical, end up as an automated test so the decision is preserved and the next change is cheaper to verify.
• Own the test tooling and tracking. Evolve the tools we use to track what’s been tested, what’s covered, and what’s outstanding, and make that visible to the team.
• Maintain and improve the suite over time, including flake reduction, runtime, reliability, and coverage reporting.
• Raise the bar on testability. Push back on changes that are hard to test, and work with developers to design features that are easier to verify.

Quality Assurance Specialist, EU Team

Customer Success Manager

• **About the Role & Team**
• As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will work with the independent schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.

Senior Customer Success Consultant

Customer Support

• Deliver great customer support by responding to enquiries across phone, email and live chat, helping schools find the right solutions quickly and clearly.
• Resolve issues first time where possible, taking the time to understand each customer’s needs and following up promptly when further investigation is required.
• Work collaboratively with your team and other departments to deliver the best outcomes for customers.
• Stay curious and keep learning, building your knowledge of the Compass platform and updates so you can confidently support schools.
• Contribute to a positive team culture by celebrating wins, supporting colleagues and actively participating in training and development opportunities.
• Capture and share customer feedback so it can be used to improve products, services and support processes.
• Meet service standards and performance targets, including response times, quality scores and customer satisfaction metrics.
• Maintain accurate records in internal systems to ensure customer interactions and follow-ups are well documented.
• Identify risks or recurring issues early and escalate them appropriately to your Team Leader.

Customer Support Officer

• **What you’ll do:**
• CRM Ownership & Configuration
• - Own and manage HubSpot, including pipelines, properties, permissions and structure.
• - Handle day-to-day CRM updates, requests and system improvements.
• - Troubleshoot issues and ensure the platform runs smoothly for end users.
• Data Flow & Automation
• - Build and manage workflows, automations and lead routing within HubSpot.
• - Maintain clean, accurate and reliable data across the full funnel (Marketing → Sales → Customer Success).
• - Identify and fix gaps or inefficiencies in data flow and system processes.
• Reporting & Insights
• - Create and maintain dashboards and reports to support Sales and Marketing performance tracking.
• - Ensure pipeline and customer data is accurate and usable for decision-making.
• Process Improvement
• - Improve and streamline CRM processes to reduce manual work and increase efficiency.
• - Document workflows and ensure consistent use of the CRM across teams.
• Stakeholder Support
• - Act as the first point of contact for CRM-related queries.
• - Support onboarding and training of users on HubSpot best practices.
• - Work closely with Sales, Marketing and Customer Success to improve system usage and adoption.

Quality Assurance Specialist, EU Team

Senior Customer Success Consultant

Customer Support Officer

CRM Specialist, Hubspot