Compass Education

Consultant

• **About the Role & Team**
• As a Senior Client Consultant, you will work with our government schools to deliver a high standard of customer support and training through a variety of mediums, including video calls, face-to-face classroom-based training and webinars.
• **In your day to day, you will:**
• - Represent the voice of the customer and serve as the first point of contact for our new schools.
• - Mentor other team members, assisting them in breaking down complex customer problems and providing guidance for solutions.
• - Conduct the training of the platform to our end users and also provide post-go-live support to ensure our schools are utilising the platform to its fullest potential.
• - Coordinate and deliver high quality onsite product demonstrations and training sessions to both small and large audiences.
• - Encourage our satisfied customers to make referrals to peer schools - word-of-mouth is our best source of marketing!
• - Manage the overall workflow and process for the implementation & training of our schools.
• - Build comprehensive knowledge across our product suite to be able to support our schools to the best of your ability.
• - Where applicable, identify opportunities to sell our schools additional modules.

Senior Client Consultant

Sales

• Proactively identify new business opportunities from inbound leads and outbound outreach
• Deliver onsite and online demonstrations and training for school clients
• Promote awareness of new Compass modules and features through direct engagement and events
• Exceed quarterly targets for module sales and subscription growth
• Represent the voice of the customer to inform future product development
• Track your pipeline, calls, meetings, and tasks in Zoho CRM
• Partner with Customer Success, Product, and Marketing to support broader growth initiatives

Sales Advisor

Customer Success Manager

• Manage overall workflow for implementation, training, and account management of assigned signature schools.
• Coordinate the implementation of new modules with customers.
• Complete onsite/remote training sessions & account management visits.
• Ensure the highest level of service for your portfolio of clients.
• Ensure all schools in your portfolio are active promoters of the platform.
• Build relationships with school leadership to ensure product rollout success.
• Provide clear notes and feedback and escalate customer concerns appropriately.
• Provide phone, email, and in-person support to customers when needed.
• Escalate concerns appropriately to ensure maximum customer satisfaction.

Customer Success Consultant

Business Development Rep

• **Come shape the future of education with us.**
• Compass is one of the world’s leading education technology platforms, trusted by more than 5,000 schools across Australia, the UK, and Ireland. As a high-growth scale-up backed by significant investment and a global mission, we’re on a mission to deliver integrated software solutions that simplify school operations and improve teaching, learning and engagement.
• We’re seeking a Schools Business Development Manager to help us grow in South Australia!
• **About The Role**
• With over 15 years serving the Australian education sector, Compass is well known and loved amongst K-12 schools and we need you to help drive further success.
• With your passion, energy and savvy sales acumen, you’ll spend your days building and driving conversations within the government school sector. Your core mission is to learn about school challenges and articulate how Compass solutions can help teachers, administrators and school leaders focus on the important stuff - enabling schools to drive increased parent engagement, spend less time on administration and more time delivering great learning experiences.
• You will deliver engaging product demonstrations (in person and virtually), work with various stakeholders across schools whilst partnering internally with our Customer Success team to ensure the best school experience for our prospective schools.
• **You will also: **
• - Generate new business opportunities from both incoming leads and targeted outbound lead generation.
• - Learn, leverage and contribute to refining our lead generation process.
• - Work closely with the Senior Leadership Team & Marketing teams to develop a regional sales strategy and execution plan.
• - Be responsible for reaching and exceeding quarterly targets for qualified leads, demos and customers signed.
• - Keep up to date on the Compass product and participate in regular training & informational sessions.
• - Support and attend local and national marketing events.
• - Collaborate with the Onboarding and Training Team to bring new Customers onto the Compass Platform quickly and efficiently.
• - Maintain your territories pipeline including documenting, tracking and following up on all active opportunities.

Business Development Manager – EdTech, SaaS

Onboarding Specialist

• Responsible for the successful migration of schools’ MIS data to Compass.
• Project manage the customer journey from point of sale to BAU live running.
• Work with schools to make sure that they have an enjoyable, smooth transition over to our software with as little hassle as possible.
• Complete full end to end migration of schools data from previous MIS system into Compass
• Maintain strict timeline of project delivery, ensuring that internally and externally set deadlines are met
• Work with the Training Team to ensure all school’s portals are configured to suit their needs
• Stay up to date with changes to data retention policies and market updates with regard to migration techniques and offerings
• Ensure your Compass knowledge is up to date and thorough
• Meet with the school, virtually or in person, to understand their requirements and allay any fears.
• Develop and maintain detailed documentation and processes both internally and externally
• Coordinate Hardware provisioning and delivery according to School dates
• Provide an excellent onboarding experience to all schools
• Ad-Hoc tasks as directed by your manager

Customer Onboarding Consultant

• Generate new business opportunities from both incoming leads and targeted outbound lead generation.
• Learn, leverage and contribute to refining our lead generation process.
• Work closely with the Senior Leadership Team & Marketing teams to develop a regional sales strategy and execution plan.
• Be responsible for reaching and exceeding quarterly targets for qualified leads, demos and customers signed.
• Deliver engaging product demonstrations (in person and virtually) and present Compass solutions to school stakeholders.
• Work with various stakeholders across schools whilst partnering internally with our Customer Success team to ensure the best school experience for prospective schools.
• Keep up to date on the Compass product and participate in regular training & informational sessions.
• Support and attend local and national marketing events.
• Collaborate with the Onboarding and Training Team to bring new Customers onto the Compass Platform quickly and efficiently.
• Pipeline management including documenting, tracking and following up on all active opportunities.

Business Development Manager

• Reporting to: Head of Sales - UK & IE• Responsible for delivering growth to our revenue & client base in the UK by establishing & managing sales relationships with school leadership, admin teams and teachers to drive adoption of Compass across multiple market segments.• Deliver demonstrations of our product in person and online, and handle queries, stakeholder concerns and product configuration questions arising during the sales process.• Develop quotations for prospective customers and undertake commercial negotiations to secure contracts with potential customers.• Manage the sales cycle from prospecting to acceptance of leads, discovery meetings and demonstrations, through to deal closure.• Cover The Midlands region; travel to schools across these regions — valid driving licence essential.