Compass Education

Financial Planning and Analysis

• Own the end-to-end journey for your portfolio of schools, including implementation, training and ongoing account management.
• Deliver onboarding, training sessions (onsite and remote) and account management check ins to ensure schools successfully adopt Compass Billing Management.
• Build strong relationships with school leadership and key stakeholders to support product rollout success and long-term retention.
• Act as a technical lead in Compass product demonstrations to prospective clients where advanced knowledge of Billing processes is required.
• Provide ongoing support via phone, email and in-person engagement when required.
• Capture feedback and partner with the Product team to improve and evolve the billing solution.
• Ensure high levels of customer satisfaction, driving strong adoption, retention and advocacy across your portfolio.

School Finance Consultant

DevOps Engineer

• **What you'll do:**
• **Infrastructure & Automation**
• - Operate and improve our cloud infrastructure to ensure systems remain stable, scalable and secure as usage grows.
• - Strengthen environment consistency and deployment safety through improved configuration and automation.
• - Reduce operational toil by automating repetitive processes and improving tooling.
• **Observability & Monitoring**
• - Build and refine monitoring, alerting and logging to detect issues early and reduce customer impact.
• - Improve dashboards and production visibility for Engineering squads.
• - Raise the bar for observability before services reach production.
• **Production & Incident Management**
• - Participate in on-call and respond to incidents in a structured, calm manner.
• - Lead lower-complexity incidents end-to-end and support higher-impact events.
• - Contribute to post-incident reviews and implement systemic improvements.
• **Reliability, Resilience & Risk**
• - Contribute to improving service reliability targets and reducing repeat incidents.
• - Support capacity planning, performance optimisation and disaster recovery readiness.
• - Identify operational and security risks and contribute to preventative controls.

Site Reliability Engineer

Customer Success Manager

• **About the Role & Team**
• As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will work with the independent schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.

Senior Customer Success Consultant

• **Come shape the future of education with us.**
• At Compass, we love working with schools and strive to deliver new innovations, functions, and process improvements as new technology becomes available. Our services are specifically designed to improve not only the school process but also community culture and student learning outcomes.
• Compass is a product that genuinely provides students, teachers, and parents with an improved educational experience. You can leave at the end of each day knowing you made a difference to a student's education or helped make a staff member’s day just that little bit better.
• Our school management ecosystem is now used in more than 5,000 schools across Australia and beyond. We’re joined by over 300+ members of the Compass team, delivering smart school management solutions around the world.
• **About the Role & Team**
• As a Customer Success Consultant, you will be working with a number of our priority clients to ensure their satisfaction and retention in the Compass product. You will work with the independent schools to provide exceptional service and support resulting in increased retention and ARR, as well as resulting in advocacy and promotion of the Compass product to future potential clients.

Customer Success Consultant

Sales

• Partner closely with sellers on active opportunities as an embedded deal support resource.
• Join customer meetings alongside sellers to support discovery, solution framing, and value articulation.
• Reinforce consistent discovery, messaging, and demo standards across the sales team.
• Perform and support customer demos in partnership with sellers, tailoring demo flows and scenarios to specific customer use cases/ requirements.
• Contribute to continuous improvement of demo portals, assets and processes.
• Collaborate with Solutions and Product on more complex demos or technical questions as needed.
• Track, analyse and report on monthly demo metrics, including demo volume, outcomes, product gaps, to provide visibility into demo effectiveness to the sales and leadership teams.
• Partner with sellers to support RFPs, RFIs, and tender submissions.
• Ensure consistency, clarity, and quality across RFP responses.
• Own the ongoing optimisation of RFP and demo tooling (e.g. Vendict and Consensus), ensuring content libraries remain current, accurate and aligned with Compass product capabilities.
• Enable Sales team to confidently position Compass by providing guidance on technical fit and limitations across different school sectors and types.
• Develop and maintain sales and demo assets, including discovery qualifying checklists, solution one-pagers.

School Finance Consultant

Site Reliability Engineer

Senior Customer Success Consultant

Customer Success Consultant

Pre-Sales Consultant – Solutions