CRM Specialist, Hubspot

Compass Education

. **What you’ll do:** . CRM Ownership & Configuration . - Own and manage HubSpot, including pipelines, properties, permissions and structure. . - Handle day-to-day CRM updates, requests and system improvements. . -

Posted 4/21/2026full-timeHawthorn • 🇦🇺 AustraliaJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

**What you’ll do:**
CRM Ownership & Configuration
- Own and manage HubSpot, including pipelines, properties, permissions and structure.
- Handle day-to-day CRM updates, requests and system improvements.
- Troubleshoot issues and ensure the platform runs smoothly for end users.
Data Flow & Automation
- Build and manage workflows, automations and lead routing within HubSpot.
- Maintain clean, accurate and reliable data across the full funnel (Marketing → Sales → Customer Success).
- Identify and fix gaps or inefficiencies in data flow and system processes.
Reporting & Insights
- Create and maintain dashboards and reports to support Sales and Marketing performance tracking.
- Ensure pipeline and customer data is accurate and usable for decision-making.
Process Improvement
- Improve and streamline CRM processes to reduce manual work and increase efficiency.
- Document workflows and ensure consistent use of the CRM across teams.
Stakeholder Support
- Act as the first point of contact for CRM-related queries.
- Support onboarding and training of users on HubSpot best practices.
- Work closely with Sales, Marketing and Customer Success to improve system usage and adoption.

Requirements

What you’ll need

**About You**
You’re a detail-oriented, systems-savvy operations professional who knows how to turn data, tools and process into clear commercial impact across Sales, Marketing and Customer Success.
You'll bring:
- 2–3 years’ proven experience in owning and managing CRMs.
- Familiarity with various CRM systems (e.g. HubSpot, Zoho) and sales engagement tools (e.g. Gong, Aircall, Consensus and Gsuite).
- Hands-on experience building workflows, automations and data structures.
- Strong analytical skills with the ability to understand data and provide assistance with reports.
- High attention to detail and data accuracy.
- Clear verbal and written communication skills, with confidence working cross-functionally.
- A proactive mindset and a desire to continuously improve systems and processes.

Benefits

Comp & perks

**What’s in it for you?**
You’ll join a purpose-driven company at a genuinely exciting stage of growth, with the opportunity to make a real impact on education at scale.
What we offer:
- A hybrid working environment, with teams spending three days a week in person at our office hubs.
- Learning and development opportunities, including a dedicated PD budget.
- 24/7 access to our Employee Assistance Program (EAP), including face-to-face, phone and live chat support.
- A parental leave program for both primary and secondary carers.
- A supportive, inclusive culture where your voice is valued and heard.
- The chance to grow alongside a fast-moving, ambitious organisation.
Compass is proud to be an equal opportunity employer. We embrace and celebrate diversity and are committed to creating an inclusive environment for all employees.
*Prior to commencing employment, you’ll need:*
- A valid Employee Working With Children Check
- A satisfactory National Police Check
- Verification of unrestricted work rights in Australia (e.g. citizenship, passport or birth certificate)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CRM managementdata flowautomationworkflow buildingdata accuracyreportingdashboard creationprocess improvementdata structuresystem troubleshooting

Soft Skills

detail-orientedanalytical skillscommunication skillsproactive mindsetcross-functional collaborationtraining and onboardingstakeholder supportproblem-solvingorganizational skillsattention to detail