Senior Customer Success Consultant
Compass Education
full-time
Posted on:
Location Type: Hybrid
Location: North Sydney • Australia
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Job Level
About the role
- Manage overall workflow for implementation, training, and account management of assigned signature schools.
- Coordinate the implementation of new modules with customers.
- Complete onsite/remote training sessions & account management visits.
- Ensure the highest level of service for your portfolio of clients.
- Ensure all schools in your portfolio are active promoters of the platform.
- Build relationships with school leadership to ensure product rollout success.
- Provide clear notes and feedback and escalate customer concerns appropriately.
- Provide phone, email, and in-person support to customers when needed.
- Escalate concerns appropriately to ensure maximum customer satisfaction.
Requirements
- A demonstrated service-orientated approach and are a motivated and enthusiastic self-starter.
- The ability to thrive under pressure.
- Strong verbal and written communication skills.
- Strong attention to detail and ability to see tasks through to conclusion.
- Ability to build positive professional relationships with clients and educational staff.
- Comprehensive knowledge and confidence utilising the Compass platform.
- Education experience, whether that is in a Primary or Secondary school teaching setting or prior experience as a Customer Success Consultant.
Benefits
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Applicant Tracking System Keywords
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Soft Skills
service-oriented approachmotivated self-starterthrive under pressureverbal communication skillswritten communication skillsattention to detailrelationship buildingcustomer satisfaction