Compass Education

Customer Service Officer – Level 2

Compass Education

full-time

Posted on:

Location Type: Hybrid

Location: Hawthorn • 🇦🇺 Australia

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Job Level

Mid-LevelSenior

About the role

  • **What you’ll do:**
  • You will join the Compass AU Support function in our Melbourne Office, working with the Support Manager & Support Supervisors. As a Level 2 Client Support Officer you will be responsible for providing comprehensive, thorough and accurate support to schools of all jurisdictions using Compass. You will be expected to have a sound understanding of modules and usage of Compass across multiple jurisdictions, and be able to pull from this to provide support.
  • **Specifically, you will:**
  • - Provide support to schools through email, LiveChat and phone enquiries.
  • - Provide comprehensive and creative solutions to issues as they arise.
  • - Prioritise time and duties to respond to high priority and time sensitive requests.
  • - Assist L3 Officer’s with Enterprise and Independent school support.
  • - Conduct sessions with schools to provide support with module configuration.
  • - Work with the Product and Customer Success team for escalations and providing solutions as needed.

Requirements

  • **About You**
  • We are looking for people who have a passion for creativity and problem-solving. Our clients are constantly giving us new challenges to work through and resolve so excellent customer service skills are a must. We’re also looking for people who celebrate diversity and thrive in a collaborative environment.
  • You will also:
  • - Demonstrate a service-oriented approach to helping customers
  • - Be enthusiastic & motivated, with a positive attitude and good initiative
  • - Have strong verbal and written communication skills
  • - Have strong attention to detail and ability to see tasks through to conclusion
Benefits
  • **What’s in it for you?**
  • - Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
  • - Learning & Development opportunities - we want you to grow and get the most out of your role!
  • - Parental Leave Program for both primary and secondary carers
  • - 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer servicecreativityproblem-solvingservice-orientedenthusiasmmotivationpositive attitudeinitiativeverbal communicationwritten communication