Compass Education

Junior Client Consultant

Compass Education

contract

Posted on:

Location Type: Hybrid

Location: North Sydney • 🇦🇺 Australia

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Job Level

Junior

About the role

  • Serve as the primary point of contact for new customers for training of platform to end users, as well as post-go-live support.
  • Coordinate and conduct high-quality onsite product demonstrations and training sessions to both small and large audiences.
  • Provide a high level of support for customers transitioning from other products.
  • Collaborate with the Product team to successfully implement any configuration changes and product enhancements necessary to address priority customer issues.
  • Represent the voice of the customer to provide input into the development of new products, and marketing and sales strategies.
  • Encourage satisfied customers to make referrals to peer schools.
  • Manage overall workflow for implementation & training.
  • Have comprehensive knowledge and confidence across our product suite.
  • Identify opportunities to sell customer schools additional modules.

Requirements

  • Have excellent public speaking skills along with a high level of written communication.
  • Display an enthusiastic, energetic & friendly attitude in all circumstances.
  • Have a proven ability to become an expert in complex software packages, and be naturally driven to learn about new modules, solidify current knowledge and stay up-to-date with product updates.
  • Be willing and available to travel across the state as required.
  • Experience or knowledge of working in schools will be highly regarded.
Benefits
  • Meaningful work in a rewarding industry that allows you to contribute to a mission that you believe in
  • Flexible working culture - hybrid working environment
  • Learning & Development opportunities - we want you to grow and get the most out of your role!
  • Parental Leave Program for both primary and secondary carers
  • 24/7 access to our Employment Assistance Program (EAP) through the means of face-to-face, livechat and phone support

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product demonstrationstraining sessionssoftware expertiseconfiguration changesproduct enhancementscustomer supportworkflow managementmodule sales
Soft skills
public speakingwritten communicationenthusiastic attitudeenergetic attitudefriendly attitudecustomer advocacycollaborationadaptability