Bilingual Customer Support Specialist

CompanyCam

. Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.

Posted 4/3/2026full-timeRemote • New York • 🇺🇸 United StatesJunior💰 $48,000 per yearWebsite

About the role

Key responsibilities & impact

Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.
Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers.
Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve.
Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams.
Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current.
Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering.
Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed.
Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.

Requirements

What you’ll need

1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus
Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
Clear written and verbal communication skills with a customer-first mindset
Experience writing technical help articles or translating business and marketing content into Spanish, preferred
Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems

Benefits

Comp & perks

Meaningful equity
Other benefits available on careers page

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supporttroubleshootingtranslationhelp article writingbug reportingfeature requestscustomer outreachaccount conversionretentioncollections

Soft Skills

clear communicationcustomer-first mindsetcreativityinnovationgrowth mindsetmethodical approachcollaborationknowledge sharingtrainingproblem-solving