CompanyCam

Bilingual Customer Support Specialist

CompanyCam

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $48,000 per year

Job Level

Junior

About the role

  • Provide technical support to external users via email, chat, phone, and Zoom, resolving complex issues related to CompanyCam's app and integrations.
  • Be the go-to for Spanish-speaking users, serving as the primary support contact and ensuring they receive the same quality experience as all CompanyCam customers.
  • Create and maintain Help Docs, including translating new articles and updating existing content as features and integrations evolve.
  • Support cross-functional teams by translating in-app content, marketing materials, and business terminology for Product, Engineering, Marketing, and Brand teams.
  • Manage and maintain video content in Spanish, collaborating with other departments to record, update, and keep resources current.
  • Troubleshoot and document issues, logging bug reports and feature requests in Jira and using tools like BugSnag and Datadog to dig into errors with Engineering.
  • Assist Sales and Customer Success with Spanish-speaking user outreach, account conversion, retention, and collections as needed.
  • Share knowledge across the team, helping train new hires, contributing to internal knowledge bases in Notion and Guru, and participating in hiring rounds.

Requirements

  • 1-2 years of experience in a customer-facing support role; experience in a technical, SaaS, or technology environment is a plus
  • Full fluency in both English and Spanish, including speaking, writing, reading, and translation with a focus on SaaS and business terminology
  • Experience with help desk platforms such as Help Scout, Intercom, or Zendesk, is a plus
  • Strong troubleshooting skills and a methodical approach to diagnosing and solving technical problems, is a plus
  • Clear written and verbal communication skills with a customer-first mindset
  • Experience writing technical help articles or translating business and marketing content into Spanish, preferred
  • Familiarity with tools like Jira, Notion, Guru, BugSnag, or Datadog, a plus
  • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving
  • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems
Benefits
  • Meaningful equity
  • Other benefits available on careers page
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingtranslationhelp article writingbug reportingfeature requestscustomer outreachaccount conversionretentioncollections
Soft Skills
clear communicationcustomer-first mindsetcreativityinnovationgrowth mindsetmethodical approachcollaborationknowledge sharingtrainingproblem-solving