CompanyCam

Bilingual Customer Success Manager

CompanyCam

full-time

Posted on:

Location Type: Remote

Location: New York • United States

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Salary

💰 $48,000 per year

About the role

  • Own customer health across your book of business by proactively monitoring accounts, identifying risk, and stepping in early to keep customers engaged and on track
  • Drive product adoption by educating customers on features, best practices, and new updates through calls, emails, texts, and live training sessions
  • Lead retention efforts by working directly with customers considering cancellation or downgrade and developing strategies to retain their business
  • Manage renewals by staying ahead of upcoming contract dates and making sure the path to renewal is smooth
  • Partner with Account Managers to identify expansion opportunities including additional seats, add-ons, or upgraded packages
  • Serve as the primary contact for Spanish-speaking customers, conducting all outreach and training at a professional/business fluency level in Spanish
  • Maintain and improve CompanyCam's Spanish-language knowledge base, keeping content current with product updates and flagging gaps as they come up
  • Surface feedback and trends from the Spanish-speaking customer segment to internal teams including Product, Marketing, and CS leadership
  • Represent CompanyCam at Spanish-specific trade shows or industry events as needed to build relationships within the contractor community

Requirements

  • Professional/business fluency in both Spanish and English
  • Experience in a customer-facing role; SaaS background preferred
  • Strong communication and relationship-building skills across cultures and contexts
  • The ability to think strategically about customer needs while staying focused on business outcomes
  • A self-starter mindset: you manage your own book of business and don't need a lot of hand-holding to stay on top of it
  • Empathy for customers and a genuine interest in helping them succeed
  • Bachelor's degree in Business Administration or Communications preferred, but not required
  • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
  • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits
  • meaningful equity
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
SaaScustomer health monitoringproduct adoptioncustomer retention strategiescontract managementSpanish-language knowledge base maintenancefeedback analysistrend identification
Soft Skills
professional/business fluency in Spanishstrong communication skillsrelationship-buildingstrategic thinkingself-starter mindsetempathygrowth mindsetcreativityinnovationproblem-solving
Certifications
Bachelor's degree in Business AdministrationBachelor's degree in Communications