Bilingual Customer Success Manager

CompanyCam

. Own customer health across your book of business by proactively monitoring accounts, identifying risk, and stepping in early to keep customers engaged and on track .

Posted 4/1/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSenior💰 $48,000 per yearWebsite

About the role

Key responsibilities & impact

Own customer health across your book of business by proactively monitoring accounts, identifying risk, and stepping in early to keep customers engaged and on track
Drive product adoption by educating customers on features, best practices, and new updates through calls, emails, texts, and live training sessions
Lead retention efforts by working directly with customers considering cancellation or downgrade and developing strategies to retain their business
Manage renewals by staying ahead of upcoming contract dates and making sure the path to renewal is smooth
Partner with Account Managers to identify expansion opportunities including additional seats, add-ons, or upgraded packages
Serve as the primary contact for Spanish-speaking customers, conducting all outreach and training at a professional/business fluency level in Spanish
Maintain and improve CompanyCam's Spanish-language knowledge base, keeping content current with product updates and flagging gaps as they come up
Surface feedback and trends from the Spanish-speaking customer segment to internal teams including Product, Marketing, and CS leadership
Represent CompanyCam at Spanish-specific trade shows or industry events as needed to build relationships within the contractor community

Requirements

What you’ll need

Professional/business fluency in both Spanish and English
Experience in a customer-facing role; SaaS background preferred
Strong communication and relationship-building skills across cultures and contexts
The ability to think strategically about customer needs while staying focused on business outcomes
A self-starter mindset: you manage your own book of business and don't need a lot of hand-holding to stay on top of it
Empathy for customers and a genuine interest in helping them succeed
Bachelor's degree in Business Administration or Communications preferred, but not required
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

Comp & perks

meaningful equity
other benefits

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaScustomer health monitoringproduct adoptioncustomer retention strategiescontract managementSpanish-language knowledge base maintenancefeedback analysistrend identification

Soft Skills

professional/business fluency in Spanishstrong communication skillsrelationship-buildingstrategic thinkingself-starter mindsetempathygrowth mindsetcreativityinnovationproblem-solving

Certifications

Bachelor's degree in Business AdministrationBachelor's degree in Communications