CompanyCam

Senior Customer Success Operations Manager

CompanyCam

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $123,000 - $143,000 per year

Job Level

Senior

About the role

  • Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes
  • Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity
  • Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience
  • Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion
  • Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks
  • Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data
  • Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value
  • Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions
  • Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs
  • Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes
  • Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management
  • Establish governance, documentation, and best practices that support long-term operational scalability

Requirements

  • 5–7 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or similar roles within a B2B SaaS or high-growth technology company
  • Strong experience designing and optimizing customer lifecycle processes in subscription-based businesses
  • Hands-on expertise with Salesforce and Customer Success platforms such as Gainsight, ChurnZero, Totango, Catalyst, or similar tools
  • Experience implementing automation, workflow optimization, and scalable operational frameworks
  • Strong analytical skills with the ability to define KPIs, build dashboards, and translate data into strategic insights
  • Experience partnering cross-functionally with Customer Success, Sales, Product, Finance, and RevOps teams
  • Proven ability to lead complex operational initiatives from concept through execution
  • Bachelor’s degree in Business, Finance, Analytics, or related field
  • A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
  • A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.
Benefits
  • meaningful equity
  • other benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer lifecycle processesautomationworkflow optimizationdata governancepredictive customer health scoringrisk detection modelsKPI definitiondashboard creationreporting frameworksdata analysis
Soft Skills
cross-functional collaborationleadershipanalytical skillscreativityinnovationproblem-solvinggrowth mindsetstrategic insight translationoperational initiative leadershipprocess improvement
Certifications
Bachelor’s degree in BusinessBachelor’s degree in FinanceBachelor’s degree in Analytics