Senior Customer Success Operations Manager

CompanyCam

. Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes .

Posted 3/11/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $123,000 - $143,000 per yearWebsite

About the role

Key responsibilities & impact

Own and optimize the Customer Success technology ecosystem, ensuring systems are integrated, scalable, and aligned with lifecycle processes
Administer and enhance CRM and Customer Success platforms while maintaining strong data governance and process integrity
Design and implement automation that improves efficiency, reduces manual work, and enhances the customer experience
Define and operationalize lifecycle workflows across onboarding, adoption, customer health monitoring, renewal, and expansion
Partner with Customer Success leadership to translate strategy into scalable operational frameworks and playbooks
Implement predictive customer health scoring and risk detection models using behavioral, engagement, and product usage data
Develop reporting frameworks and dashboards that provide visibility into key metrics such as GRR, NRR, churn risk, product adoption, and time-to-value
Deliver insights that inform renewal forecasting, expansion strategy, and resource allocation decisions
Align cross-functional processes and SLAs with Sales, Product, Support, and Finance to ensure seamless customer handoffs
Lead cross-functional projects that improve lifecycle execution, remove operational bottlenecks, and scale Customer Success processes
Evaluate and implement new tools, automation, and AI-driven capabilities that enhance customer lifecycle management
Establish governance, documentation, and best practices that support long-term operational scalability

Requirements

What you’ll need

5–7 years of experience in Customer Success Operations, Revenue Operations, Sales Operations, or similar roles within a B2B SaaS or high-growth technology company
Strong experience designing and optimizing customer lifecycle processes in subscription-based businesses
Hands-on expertise with Salesforce and Customer Success platforms such as Gainsight, ChurnZero, Totango, Catalyst, or similar tools
Experience implementing automation, workflow optimization, and scalable operational frameworks
Strong analytical skills with the ability to define KPIs, build dashboards, and translate data into strategic insights
Experience partnering cross-functionally with Customer Success, Sales, Product, Finance, and RevOps teams
Proven ability to lead complex operational initiatives from concept through execution
Bachelor’s degree in Business, Finance, Analytics, or related field
A continuous growth-mindset, with a focus on learning, embracing challenges, and continuously improving.
A knack for creativity and innovation, bringing fresh ideas to the table and solving complex problems.

Benefits

Comp & perks

meaningful equity
other benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer lifecycle processesautomationworkflow optimizationdata governancepredictive customer health scoringrisk detection modelsKPI definitiondashboard creationreporting frameworksdata analysis

Soft Skills

cross-functional collaborationleadershipanalytical skillscreativityinnovationproblem-solvinggrowth mindsetstrategic insight translationoperational initiative leadershipprocess improvement

Certifications

Bachelor’s degree in BusinessBachelor’s degree in FinanceBachelor’s degree in Analytics