Customer Support

• Develop and execute a Support strategy that delivers fast, consistent, exceptional customer experiences at scale.
• Own and evolve the Support tooling ecosystem, evaluating platforms (e.g., chat, knowledge base, AI copilots, WFM) for scalability, usability, and automation opportunities.
• Drive a cost-efficient tooling roadmap, balancing service quality, team enablement, automation leverage, and long-term operational efficiency across channels.
• Align Support operations with CompanyCam’s goals by balancing efficiency, service quality, and business impact.
• Identify and drive improvements that reduce friction, elevate quality, and enhance ease of use across all support channels.
• Use data and forecasting to inform decisions around staffing, processes, tooling, and operational improvements.
• Report performance trends, insights, and recommendations to stakeholders with clarity and actionable direction.
• Lead and coach Support Managers, fostering a culture grounded in empathy, quality, and responsiveness.
• Oversee daily operations, ensuring industry-leading speed, accuracy, and consistency through strong monitoring of service metrics.
• Partner cross-functionally with Product, Engineering, CX, AM, Onboarding, and Marketing to advocate for customer needs and reduce contact volume.

Director of Customer Support

Field Training and Product Support Specialist

Customer Care Representative – Licensed Candidates Only

Inside Sales Support Representative

Customer Experience Associate