Customer Success Manager

Compa

Customer Success Manager focusing on enterprise clients, driving adoption of AI Agents. Collaborating with teams to enhance customer experience and outcomes.

Posted 7/14/2026full-timeIrvine • California • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success Management and onboarding processes, with a strong focus on AI products and their application in business contexts. Capable of driving customer adoption and engagement through strategic advisory and effective communication.

Highest-signal resume keywords

Customer Success ManagementAI Product FamiliarityOnboarding Process DesignStrong Communication SkillsAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Program DesignPlaybook DevelopmentData AnalysisMetrics TrackingWorkflow Optimization

Soft Skills

CuriosityEmpathyDiplomacyAttention to DetailCollaboration

Tools & Technologies

ExcelGoogle Sheets

Industry Keywords

AI AgentsLLMsCustomer AdoptionBusiness ImpactCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows, and leading targeted enablement, success plans, and optimization initiatives that increase day-to-day usage, stickiness, and measurable customer outcomes from Compa’s AI Agents.
Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
Share relevant peer examples and emerging best practices to continuously inspire new ways customers can extract value from Compa’s AI Agents products.
Develop a strong understanding of each customer’s business, goals, and challenges through curiosity, empathy, and active listening.
Act as a strategic advisor, aligning Compa’s data and agents to the areas where they can deliver the greatest business impact.
Build strong cross-functional relationships across Sales, Product, and Engineering, acting as a diplomatic connector who elevates collaboration and helps level up the Compa team through shared customer insight and best practices.
Gather, clarify, and prioritize customer feedback by translating business needs into actionable product insights.
Partner closely with internal teams to advocate for customer-driven improvements and help shape the future of the Compa’s AI Agent products.

Requirements

What you’ll need

4 years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
Experience designing customer programs, playbooks, or onboarding processes from the ground up.
Comfort working directly with customers and prospects in both technical and advisory capacities.
Strong communication skills and comfort advising customers on complex and technical topics.
Ability to work independently, and proactively drive outcomes with limited oversight.
Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
Must have strong curiosity, be empathetic, and show diplomacy.

Benefits

Comp & perks

Offers Equity
Offers Commission