Customer Success Manager

Compa

Customer Success Manager at Compa focused on increasing enterprise customer adoption and usage of AI Agents products through strategic partnerships and tailored success strategies.

Posted 4/23/2026full-timeOrange County • California • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $180,000 per yearWebsite

About the role

Key responsibilities & impact

Lead fast, structured onboarding to get customers live quickly and confidently using AI Agents.
Drive early expansion by ensuring customers activate additional agents, use cases, and workflows within the first phases of adoption.
Own ongoing adoption metrics by proactively identifying underutilized queries, features, and workflows, and leading targeted enablement, success plans, and optimization initiatives.
Create and evolve customer playbooks that map agent capabilities to high-impact business use cases.
Share relevant peer examples and emerging best practices to continuously inspire new ways customers can extract value from Compa’s AI Agents products.
Develop a strong understanding of each customer’s business, goals, and challenges through curiosity, empathy, and active listening.
Act as a strategic advisor, aligning Compa’s data and agents to the areas where they can deliver the greatest business impact.
Build strong cross-functional relationships across Sales, Product, and Engineering, acting as a diplomatic connector who elevates collaboration and helps level up the Compa team.

Requirements

What you’ll need

3+ years in Customer Success Management, Account Management, Onboarding or Solutions Consulting
Familiarity with AI products, including agents and LLMs, and how they are applied in real-world use cases.
Experience designing customer programs, playbooks, or onboarding processes from the ground up.
Comfort working directly with customers and prospects in both technical and advisory capacities.
Strong communication skills and comfort advising customers on complex and technical topics.
Ability to work independently, and proactively drive outcomes with limited oversight.
Meticulous attention to detail, organization, and analytical skills; proficient with tools like Excel or Google Sheets.
Strong drive to learn and grow by working hard, seeking feedback, and collaborating effectively with teammates.
Must have strong curiosity, be empathetic, and show diplomacy.

Benefits

Comp & perks

Offers Equity
Offers Commission

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Success ManagementAccount ManagementOnboardingSolutions ConsultingAI productsLLMsCustomer programsPlaybooksOnboarding processesAnalytical skills

Soft Skills

Communication skillsCuriosityEmpathyDiplomacyAttention to detailOrganizationProactiveCollaborationAdvisory capabilitiesIndependence