Commvault

AI & Support Automation Intern

Commvault

internship

Posted on:

Location Type: Remote

Location: Virginia • United States

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Salary

💰 $39,520 - $118,560 per year

Job Level

Entry Level

About the role

  • Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
  • Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
  • Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
  • Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
  • Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
  • Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
  • Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Requirements

  • Scripting, API integration, and LLM workflow automation experience preferred
  • Strong communication skills
  • Customer-focused mindset
  • Ability to multitask and prioritize
  • Familiarity with CRM software is a plus
Benefits
  • We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
  • Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart
  • Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
scriptingAPI integrationLLM workflow automationemail automationticketing systemsworkflow automationanalyticsreporting
Soft Skills
strong communication skillscustomer-focused mindsetmultitaskingprioritization