AI & Support Automation Intern

Commvault

Intern assisting the Customer Support Automation team with scripting, API integration, and workflow automation to enhance customer support. Providing hands-on experience while working remotely in the USA.

Posted 4/14/2026internshipRemote • Virginia • 🇺🇸 United StatesEntry Level💰 $39,520 - $118,560 per yearWebsite

About the role

Key responsibilities & impact

Chatbots: Implement chatbots on websites or messaging platforms to handle common inquiries 24/7, answer FAQs, guide users, and escalate issues when necessary
Email Automation: Set up auto-responses for common questions and create templates for frequent issues to speed up response times
Ticketing Systems: Utilize a ticketing system that automatically categorizes and prioritizes incoming support requests, ensuring urgent issues are addressed promptly
Knowledge Base: Develop a comprehensive knowledge base or FAQ section to empower customers to find answers independently and reduce incoming requests
Workflow Automation: Implement tools to route tickets to appropriate support agents based on predefined criteria for efficient handling
Follow-Up Reminders: Set automated follow-up reminders for unresolved tickets to ensure timely responses and maintain customer engagement
Analytics and Reporting: Use analytics tools to track support performance metrics, identify areas for improvement, and automate reporting processes

Requirements

What you’ll need

Scripting, API integration, and LLM workflow automation experience preferred
Strong communication skills
Customer-focused mindset
Ability to multitask and prioritize
Familiarity with CRM software is a plus

Benefits

Comp & perks

We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference. You’ll leave with skills, confidence, and experience that set you apart
Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

scriptingAPI integrationLLM workflow automationemail automationticketing systemsworkflow automationanalyticsreporting

Soft Skills

strong communication skillscustomer-focused mindsetmultitaskingprioritization