Support the development and refinement of customer success strategies, frameworks, and playbooks
Analyze customer data to identify trends, risks, and opportunities that inform decision-making
Assist in building dashboards, reporting, and success metrics to measure program effectiveness
Contribute to projects that enhance onboarding, adoption, and overall customer experience
Conduct market and competitive research to benchmark customer success best practices
Partner with Customer Success leadership on strategic initiatives that improve Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
Support process improvement efforts, including documentation and enablement resources

Requirements

Strong analytical, problem-solving, and critical-thinking skills
Proficiency in Excel/Google Sheets; familiarity with SQL, Tableau, or other analytics tools is a plus
Excellent written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Collaborative mindset with strong interpersonal skills

Benefits

We care. Our team isn’t just colleagues; they’re a community that supports and inspires each other every day
Real work. Real impact. Forget busywork—our interns tackle meaningful projects that make a difference.
Connections that count. Our program opens doors to different business functions, giving you the chance to collaborate, network, and build relationships that last well beyond your internship

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

data analysiscustomer success strategiesdashboard buildingreportingsuccess metricsmarket researchcompetitive researchprocess improvementdocumentationenablement resources

Soft skills

analytical skillsproblem-solvingcritical-thinkingwritten communicationverbal communicationtime managementcollaborationinterpersonal skills