Operations Manager, Accounts

Commure

Operations Manager driving client growth and operational optimization for AI healthcare platform. Focused on revenue-cycle management and cross-functional collaboration to enhance business processes.

Posted 7/29/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in operational optimization and account management, with a strong focus on process improvement and cross-functional collaboration. Proficient in project management and data analysis using SQL and Excel to drive client growth and enhance operational efficiency.

Highest-signal resume keywords

Operational OptimizationAccount ManagementProject ManagementSQLExcel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational MetricsProcess ImprovementData AnalysisRevenue Cycle ManagementCross-Functional CollaborationDocumentation DevelopmentTraining DevelopmentClient Relationship ManagementEscalation ResolutionBusiness Problem Solving

Soft Skills

Proactive Problem SolvingCustomer Value DeliveryEffective CommunicationRelationship ManagementTeam Collaboration

Industry Keywords

SaaSConsultingInvestment BankingStart-Up ExperienceClient SatisfactionAnnual Recurring RevenueScalabilityEfficiencyInternal Operations ProjectsProcess Standardization

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Drive client growth through operational optimization and new growth initiatives
Drive operational metrics (process throughput, defect rate, etc.)
Focus on 80% account management and 20% on process improvement/cross-functional initiatives
Own the day-to-day management of accounts, prioritize and resolve escalations as they arise, and proactively identify opportunities to improve processes and operations beyond immediate client needs
Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
Ensure the efficient and timely execution of all essential aspects of internal operations projects
Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams
Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency
Breakdown complex, challenging business problems
Own execution and outcomes
Understand the business in-and-out to be proactive about solving emerging problems
Act as the primary point of contact for 12+ accounts representing $1M+ in annual recurring revenue
Effectively manage client relationships, ensuring satisfaction and maximizing retention
10-20% travel required

Requirements

What you’ll need

3-5 years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Experience with SQL + Excel
Expertise in project management
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices
Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus

Benefits

Comp & perks

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