Senior Operations Manager, Implementation and Accounts

Commure

Senior Operations Manager overseeing implementation and account lifecycle for a healthcare AI platform. Focused on driving operational excellence and client satisfaction through project management and cross-functional collaboration.

Posted 7/29/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $120,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in project management and operational optimization, with a strong focus on client relationship management and cross-functional collaboration. Proficient in SQL and Excel, with a commitment to delivering customer value and improving internal processes.

Highest-signal resume keywords

Project Management ExpertiseSQL ProficiencyClient Relationship ManagementCross-Functional CollaborationOperational Optimization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementSQLData AnalysisProcess ImprovementDocumentation Development

Soft Skills

Customer Experience FocusIntellectual CuriosityAttention to DetailConfidence in Client InteractionsProblem-Solving

Tools & Technologies

ExcelRetoolGoogle Suite

Industry Keywords

SaaSConsultingInvestment BankingOperationsRevenue Cycle Management

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Ensure the efficient and timely execution of all essential aspects of client onboarding and internal operations projects, from project initiation to launch
Drive client growth through operational optimization and new growth initiatives
Act as the primary point of contact for our largest and most complex accounts
Effectively manage client relationships, ensuring satisfaction and maximizing retention
Help junior team members manage their relationships by acting as an escalation point for their clients as needed
Engage in cross-functional collaboration with key internal stakeholders, including Launcher, Account Management, Product, Engineering, Billing, and other Operations teams, to provide an exceptional experience for every customer
Oversee the entire project management process, ensuring timely, high-quality onboarding and continuous improvement of key metrics
Drive operational metrics (process throughput, defect rate, etc.)
Develop and standardize internal processes, reporting, training, and documentation as we scale our customer base by 5–10x over the coming 12 months
Contribute to designing and implementing systems and processes that facilitate scalability and efficiency

Requirements

What you’ll need

6+ years of experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
Comfortable working with data and proficiency in SQL + Excel
SQL is a big PLUS or robust analytical experience (ex. finance, consulting, etc)
Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize, and have a knack for identifying internal and external blockers
Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure's best practices.
Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
Proficient in Retool, Google Suite is a plus
Experience in the RCM (Revenue Cycle Management) space is a bonus

Benefits

Comp & perks

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