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Commure

Operations Manager, Patient Experience

Commure

Operations Manager for Patient Experience at Commure, driving product launches and customer success in healthcare with cutting-edge AI tools.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

About the role

Key responsibilities & impact
  • Own product launches and adoption as the person customer leadership calls when something matters
  • Build to unblock: When a customer is stuck, you prototype the workflow, process or feature
  • Develop real relationships with customer stakeholders, from frontline operators to executives, and translate their world into what our product needs to do
  • Turn customer reality into product direction by synthesizing what you see on the ground into clear, high-signal feedback for Product and Engineering
  • Spend time on-site on a regular basis. The most valuable work happens in the room
  • Manage escalations in ways that strengthen the relationship
  • Help customers unlock the full potential of Commure’s AI
  • Contribute to internal process and documentation — identifying gaps, proposing improvements, and owning initiatives through to completion

Requirements

What you’ll need
  • 3-4 years of experience in GTM Operations, Product Operations, CS or similar SaaS Operations role
  • Fluent with numbers; you reason from data by default
  • You like to build, and you've used LLMs to prototype something real
  • You've run complex projects with stakeholders who don't all agree
  • You bring order to ambiguity instead of waiting for a plan

Benefits

Comp & perks
  • Offers Equity 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
GTM OperationsProduct OperationsSaaS Operationsdata analysisproject managementprototypingLLMs
Soft Skills
customer relationship managementcommunicationproblem-solvingstakeholder managementadaptabilityinitiativecollaboration