Commure

Senior Operations Manager, Account Operations

Commure

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $80,000 - $120,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Drive client growth through operational optimization and new growth initiatives
  • Drive operational metrics (process throughput, defect rate, etc.)
  • Develop and standardize internal processes, reporting, training and documentation as we scale our customer base by 5-10x over the coming 12 months
  • Ensure the efficient and timely execution of all essential aspects of internal operations projects.
  • Engage in cross-functional collaboration with key internal stakeholders, including our Product, Engineering, Billing, Launcher, Account Management, and other Operations teams.
  • Contribute to the design and implementation of systems and processes that facilitate scalability and efficiency.
  • Breakdown complex, challenging business problems
  • Own execution and outcomes
  • Understand the business in-and-out to be proactive about solving emerging problems
  • Act as the primary point of contact for our largest and most complex accounts representing $1.2 - $1.5M in annual recurring revenue
  • Effectively manage client relationships, ensuring satisfaction and maximizing retention
  • Help junior members of the team manage their relationships by acting as an escalation point for their clients as needed
  • 10-20% travel required

Requirements

  • 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Experience leading others in client-facing roles
  • Energized By People: You love interacting with customers and consistently seek to deliver a great customer experience
  • Comfortable working with data and proficiency in SQL + Excel
  • Expertise in project management: You have experience deploying multiple projects in a fast-paced environment. You take pride in being on top of things
  • Truth Seeker: You are relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: You are humbly confident and can lead a client meeting and discuss difficult subjects while projecting confidence and trust
  • Comfort in Chaos: You are comfortable working in an autonomous environment, can expertly prioritize and have a knack for identifying internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success.
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices.
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives.
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team through each new onboarding experience.
  • Experience in the RCM (Revenue Cycle Management) space and/or prior start-up experience is a bonus
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SQLExcelproject managementoperational metricsprocess optimizationdata analysisdocumentationreportingcustomer experiencescalability
Soft skills
client relationship managementcross-functional collaborationproblem-solvingattention to detailintellectual curiositycommunicationleadershipautonomyprioritizationcustomer value delivery