Senior Implementation Consultant
Adverity
SQL
Senior Implementation Manager
Commure
full-time
Posted on:
Location: California • 🇺🇸 United States
Visit company websiteSalary
💰 $120,000 - $160,000 per year
Job Level
Senior
Tech Stack
SQL
About the role
- Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
- Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer
- Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
- Break down hairy, challenging business problems
- Own execution and outcomes
- Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
- Drive operational metrics (process throughput, defect rate, etc.)
- Understand the business in-and-out to be proactive about solving emerging problems
- 40-50% travel required
Requirements
- 6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
- Comfortable working with data and proficiency in SQL + Excel
- SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
- Expertise in project management: experience deploying multiple projects in a fast-paced environment
- Energized By People: love interacting with customers and consistently seek to deliver a great customer experience
- Truth Seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
- Project Confidence: humbly confident and can lead client meetings and discuss difficult subjects while projecting confidence and trust
- Comfortable working in an autonomous environment; can expertly prioritize and identify internal and external blockers
- Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
- Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices
- Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
- Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team
- Proficient in Retool; Google Suite is a plus
- Experience in the RCM (Revenue Cycle Management) space is a bonus
- 40-50% travel required
- Must be able to work 5 days on-site in our Mountain View, CA headquarters
