Commure

Senior Implementation Manager

Commure

full-time

Posted on:

Origin:  • 🇺🇸 United States • California

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Salary

💰 $120,000 - $160,000 per year

Job Level

Senior

Tech Stack

SQL

About the role

  • Ensure the efficient and timely execution of all essential aspects of client onboarding, from project initiation to launch
  • Engage in cross-functional collaboration with key internal stakeholders, including our Launcher, Account Management, Product, Engineering, and other Operations teams, to provide an exceptional experience for every customer
  • Contribute to designing and implementing systems and processes that facilitate scalability and efficiency
  • Break down hairy, challenging business problems
  • Own execution and outcomes
  • Oversee the entire project management process, ensuring timely and qualitative onboarding and continuous improvement of our key metrics
  • Drive operational metrics (process throughput, defect rate, etc.)
  • Understand the business in-and-out to be proactive about solving emerging problems
  • 40-50% travel required

Requirements

  • 6+ years experience in consulting, investment banking, or operations at a fast-paced SaaS tech company
  • Comfortable working with data and proficiency in SQL + Excel
  • SQL a big PLUS or robust analytical experience (ex. finance, consulting, etc)
  • Expertise in project management: experience deploying multiple projects in a fast-paced environment
  • Energized By People: love interacting with customers and consistently seek to deliver a great customer experience
  • Truth Seeker: relentless in searching for truth, asking questions, and always seeking to understand a customer's requests
  • Project Confidence: humbly confident and can lead client meetings and discuss difficult subjects while projecting confidence and trust
  • Comfortable working in an autonomous environment; can expertly prioritize and identify internal and external blockers
  • Demonstrated drive, intellectual curiosity, attention to detail, and a proven record of success
  • Commitment to delivering customer value by thoroughly understanding clients' use cases and aligning them with Commure + Athelas' best practices
  • Experience working cross-functionally with sales, operations, and engineering teams to address clients' needs and support company objectives
  • Proficiency in documenting and developing best practices to enable incremental improvement for the Implementation team
  • Proficient in Retool; Google Suite is a plus
  • Experience in the RCM (Revenue Cycle Management) space is a bonus
  • 40-50% travel required
  • Must be able to work 5 days on-site in our Mountain View, CA headquarters