Technical Operations Manager

Commure

full-time

Posted on: 9/4/2025

Location: California • 🇺🇸 United States

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💰 $85,000 - $120,000 per year

JuniorMid-Level

SQL

About the role

Automate processes, deploy AI into day-to-day workflows, and build systems that make operations scale.
Work horizontally across the enterprise suite to unify data models, standardize processes, and create reusable building blocks company-wide.
Design reliable, scalable workflows (SQL-backed, API-driven, Retool-powered) to eliminate manual work and improve velocity, quality, and cost.
Identify high-leverage AI use cases (triage, routing, QA, forecasting, SOP generation) and implement tools to improve outcomes.
Define, track, and improve core operational KPIs (productivity, quality, scalability) and own the metrics that move revenue and profitability.
Stand up data models, dashboards, and processes for repeatable, auditable operations.
Partner with Product, Engineering, and Account Management to scope requirements, align on SLAs, and deliver durable solutions.
Drive projects end-to-end—requirements, design, build, launch, iterate—ensuring on-time delivery and measurable impact.

2–5 years in technical ops, data/analytics, software, consulting, or similar in a fast-paced SaaS/tech environment.
Technical fluency: Strong SQL (joins, windows, CTEs, performance basics); experience with Retool or similar internal tooling; comfort with APIs and basic web scraping.
AI in practice: You know how to evaluate and deploy AI/LLM tools to real workflows (prompting, guardrails, basic evals).
Systems thinking: Ability to translate business problems into data models, pipelines, and lightweight services that scale.
Execution & ownership: Track record of driving projects from idea → shipped → adopted → measured impact.
Communication: Clear, structured writing and stakeholder management across technical and non-technical partners.
Bias to action: Comfortable in ambiguity, excellent at prioritization, and proactive about unblocking teams.
Must be fully onsite, 5 days a week in our Mountain View HQ (acknowledgment required).