Regional Manager – Operations

Community Veterinary Partners

Regional operations manager supporting 5–12 veterinary hospitals in the Cincinnati area. Driving quality, P&L performance, staffing, client service, and operational improvement.

Posted 8/5/2026full-timeCincinnati • Ohio, Pennsylvania, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing multi-site operations within the veterinary or animal health industry, focusing on operational efficiency, financial performance, and staff development. Proficient in utilizing veterinary practice management software and analyzing performance metrics to drive improvements.

Highest-signal resume keywords

Multi-Site Operations ManagementVeterinary Practice Management SoftwareFinancial Performance AnalysisCustomer Service ExcellenceCoaching and Mentoring

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisKPI ManagementOperational TroubleshootingP&L ManagementStaff ManagementWorkflow OperationsCost ControlRevenue GrowthSOP DevelopmentTraining and Onboarding

Soft Skills

Excellent CommunicationCoaching SkillsRelationship BuildingEmployee EngagementProblem Solving

Tools & Technologies

MS ExcelMS WordMS PowerPointVeterinary Practice Management Software

Certifications & Qualifications

Certification in Veterinary Practice Management

Industry Keywords

Veterinary HospitalsOperational ConsistencyClient FeedbackService MetricsHospital CultureOperational Improvement PlansFast-Paced EnvironmentCincinnati Area

About the role

Key responsibilities & impact

Provide direct operational support to 5–12 veterinary hospitals within a defined region
Drive daily operational consistency and reinforce medical, service, safety, and quality standards
Monitor client feedback, NPS, online reviews, service metrics, inventory, controlled drugs, and medical records
Conduct regular hospital visits and practice assessments covering operations, workflows, staffing, safety, and client service
Support Practice Managers with SOPs, policies, quality standards, operational troubleshooting, and decision-making
Manage regional P&L performance and review operational KPIs and financial reports
Support labor efficiency, cost controls, productivity targets, revenue growth, and operational improvement plans
Coach and mentor Practice Managers; partner with Medical Directors on hospital culture and alignment
Assist with hiring, onboarding, training, employee engagement, and workplace challenges
Support integration of newly acquired hospitals and rollout of new systems, technology platforms, and programs
Provide leadership with feedback on regional needs, challenges, and resource requirements
Supervise hospital Practice Managers, Office Managers, and hospital team members

Requirements

What you’ll need

Bachelor’s degree in business, Healthcare Administration, Veterinary Management, or related field, or equivalent experience in multi-site operations
3+ years of management or multi-site operations experience
Strong understanding of customer service, staff management, scheduling, and workflow operations
Ability to analyze data, understand KPIs, and manage performance plans
Excellent communication, coaching, and relationship-building skills
Ideally located in the Cincinnati area
Veterinary or animal health industry experience preferred
Knowledge of veterinary practice management software preferred
Experience in a fast-paced, growing multi-location business environment preferred
Certification in Veterinary Practice Management preferred
Working knowledge of financial accounting systems, MS Excel, MS Word, and MS PowerPoint
Ability to travel regularly to hospitals 50–70% in the Cincinnati/TN area
Ability to participate in operational meetings and potentially attend off-site conferences, seminars, and workshops

Benefits

Comp & perks

Remote work environment
Potential to attend off-site conferences, seminars, and workshops
Reasonable accommodation may be made for individuals with disabilities