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Community Trust Bank

Financial Wellness Advocate

Community Trust Bank

Financial Wellness Advocate working to support members in navigating financial stressors. Conducting outreach calls and providing resources to aid financial challenges.

Posted 7/3/2026full-timeCharlottesville • Virginia • 🇺🇸 United StatesJunior💰 $21 - $28 per hourWebsite

About the role

Key responsibilities & impact
  • Conduct outreach calls to help members navigate financial stressors
  • Analyze financial situations to determine best course of action to assist members
  • Provide internal and external resources to guide members through financial crisis
  • Generate correspondence to Members and retain appropriate documentation for files
  • Handle GAP and CPI claim processing
  • Assist with credit bureau disputes
  • Charge Off Loans in core system
  • File proof of claim and objections for bankruptcies
  • Manage account adjustments and resolutions
  • Process Recovery Payments
  • Manage all aspects of the repossession process

Requirements

What you’ll need
  • A minimum of 1-3 years of similar or related experience
  • 5+ years of member service experience
  • Exceptional communication skills
  • Familiarity with FRCA, MLA, SCRA, FDCPA, FCRA, UDAAP
  • Computer savvy and adept with industry related software programs
  • Possess strong critical thinking, analytical, and follow up skills
  • Organized, detail-oriented, and able to juggle multiple tasks and priorities
  • High school diploma or equivalent

Benefits

Comp & perks
  • Health, Dental, Vision
  • Retirement Plan Contribution of up to 7% after the first year of employment
  • Life Insurance
  • Long-Term Disability
  • Health & Wellness Spending Account
  • Tuition Reimbursement
  • Employee Loan Discounts
  • Paid Time Off starting with 16 days accrual annually
  • 13 company paid holidays
  • Family Forming Leave
  • Volunteer Time Off

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Claim ProcessingCredit Bureau DisputesAccount AdjustmentsRecovery PaymentsGAP ProcessingCPI ProcessingBankruptcy FilingFinancial DocumentationFinancial Crisis ManagementTask Prioritization
Soft Skills
Exceptional CommunicationOrganizational SkillsDetail-OrientedAnalytical SkillsFollow-Up Skills